Skip to main content
One Hit Wonder
Alison.Greenwood
One Hit Wonder
December 14, 2024
Answered

no account access

  • December 14, 2024
  • 3 replies
  • 74 views

Have lost access to our email account linked to Deezer and Deezer have locked our password as apparently suspicious activity on the account. How do we access Deezer now?

Tried to contact support and haven't given us any help apart from login and get a code sent to the email address, which we can't access anymore!

    Best answer by GropplerZorn

    Hello ​@Alison.Greenwood 

    Did you let the Deezer Support Team know about the locked email information?

     One of the agents should be able to help you to update the email on the account and get back in.

    3 replies

    GropplerZorn
    Superuser
    GropplerZornAnswer
    Superuser
    December 14, 2024

    Hello ​@Alison.Greenwood 

    Did you let the Deezer Support Team know about the locked email information?

     One of the agents should be able to help you to update the email on the account and get back in.

    Deezer Legend
      One Hit Wonder
      Alison.GreenwoodAuthor
      One Hit Wonder
      December 14, 2024

      I've tried different ways of contacting deezer support and all I'm getting is their AI support assistant that says to login and change my password. 

      I'll try again during their open hours

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      January 31, 2025

      Hi ​@Alison.Greenwood! It looks like you were able to change your email with our support team.

      If you need anything else, just let me know! 😊

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement