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Switching From Premium To Family plan and double charge


Userlevel 2
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  • Emerging artist
  • 14 replies

Hi I have switched to the family plan 5 days ago. On the same day my annual fee was taken for the premium account. I have asked support to refund my premium annual fee (£107) because I am now paying monthly. I have sent 3 support requests about this but I haven’t got ONE reply from a human.

I know where I can find the form, I need somebody on the other side to look into this case please.

Thanks

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Best answer by Johnathan.Deezer 1 March 2023, 13:41

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11 replies

Userlevel 5
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Hi @LKN

Sorry about it, on that case you need to contact our Customer Care Team and they can help you with that. 😊

 

Take care.✌🏽

Userlevel 2
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Hi,

how long does it take to get a reply from customer care team?  I am waiting for 5 days now.

When i asked if I can switch accounts I had an almost instant reply.

Thanks 

 

Userlevel 5
Badge +4

@LKN sorry about it, I just checked with the team and they probably return to you today, as they are checking the best way to help you with that. You also can speak with someone straight away by chat on this link. 👌🏼

Userlevel 2
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Thank you,

looking forward to hear back from the team. The link you sent brings me back to the main support page where I can get more informations, and send a request form. Am I missing something else? A webchat seems not to be available in my browser.

Thanks

Userlevel 2
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Hello,

any update on this matter? Maybe you should suggest to the team that the best way of helping me in this case is by refunding my unused  annual premium membership?!

Thanks 😃

Userlevel 7
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Hello @LKN, you can find the webchat link on the bottom right of the page. 

Our team will get back to you as soon as possible!

Userlevel 2
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Hi Yula, this is what i am getting in chrome. Can’t find the link. Are there any security settings, that might block the webchat? thanks

Userlevel 2
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Oh man, I am now without any subscription...😕

Userlevel 7
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@LKN 

https://support.deezer.com/hc/requests/new

Userlevel 2
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I have paid an annual fee on the 25th,

I have upgraded to a twice as expensive family plan on the 25th,

I did not get a refund for my annual premium membership because deezer is either to greedy or its too much of an ask.

Now, my 1 month family membership has been refunded without explanation (before hand) and I am now set back to a deezer free status. I have provided all informations to my support agent yesterday and NO word since!

By now, I do not care about upgrading or a refund, I just want to enjoy my LAST year with deezer I have already paid for!

Day 1 (no music) 

Userlevel 2
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Got my good old premium account back,

thanks

 

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