Random mode or shuffle doesn't work properly

Hello there, I have been trying the shuffle option more recently and I can see a big improvement. Both in the “Shuffle my music” option and in the “Favourites” shuffle play. 

Please make sure your app is updated and let me know if you see any difference.

Everything is indeed up to date (same issue than on the web).

Came here to say exactly the same thing as the original post, after seeing the year review I noticed that my top played song is a song that I only purposely played once, all the other times it came in the random shuffle, not that it's a bad song, but definitely not my favorite, seeing it as the #1 came as a surprise and made me realize that the "flow" and "discovery" may not be working as effectively as it could or should.

Shuffel mode find and play music  i dont like and have never downloaded and never listen to. Why??? 

This issue is so much getting on my nerves. What’s so hard in implementing a random shuffle function? I don’t want to hear the same songs over and over again on long playlists. I’m so close to cancelling my hifi subscription (not that they will care).

Hi, 

I’ve been using Deezer for years and on a whole I think it’s good as it’s super easy to use, all the tracks I want is always in their search, good sound quality, access to podcasts, change day/ night mode and lyrics come with most tracks etc etc

 but the negatives that I experience with Deezer is enough for me to cancel my subscription and use another service especially as most others are cheaper for the package I need.

the negatives I experience are the random shuffle on my favourites doesn’t work very well. It seems to play the same songs and some songs on my favourites hardly ever get selected on shuffle. This issue seems to be a problem with a lot of users for a while evident from this forum and unfortunately hasn’t been resolved. I have an up to date iPhone11 and have the latest Deezer version. I have deleted and restarted the app etc and still doesn’t work very well.

another negative is using it with Amazon echo dot. It’ll be nice if I can ask it to play a particular playlist I’ve made but instead I can only get it to play ‘my flow’ or individual artists or tracks at a time. It doesn’t seem to allow me to ask it to play my favourites. 

It’s a shame the problem has not been resolved over the years since others seem to have been saying similar to me now for a while as I do enjoy most of this service. But now it’s probably time to cancel.

This is an “issue” that Deezer knows full-well about, and has done for a long time.

The main reason it’s not being “fixed” is because Deezer takes payola (refer https://en.wikipedia.org/wiki/Payola). This is the practice of being paid to play certain artists and/or songs/albums, unbeknownst to the listener (us).

They’ll never admit it, and Deezer is not alone in this practice, but it’s the only explanation for the behaviour we see and the lack of “fix”. All we get is lip-service from the poor moderator about “sending this on to our developers”).

So, if I select Shuffle my music I get the same Van Morrison song (Dark End of The Street), the same Emmylou Harris song, twelve million R.E.M. songs, etc, over and over, and virtually never anything from 90% of my other artists. (I even unfavourited R.E.M. to try to stop this and it helped, a bit.)

In short, we’re being duped by a company that is chasing profits. This kind of deception eventually backfires when a better company comes along and provides what customers want (and pay for!). Witness the disappearance of Yahoo! as one example, and the current decline of Facebook as another. People have a gutful and move, as other posters here have mentioned (me included).

Deezer could be the best music streaming service available IF its greedy overlords actually listened to its customers. Instead, they appear to be too short-sighted to do so, looking for the quick, easy buck instead.

I fully expect this post to get deleted, btw.

That’s quite the allegation, Steve, and with zero evidence to support it other than your wild speculation and a wiki link that might as well have been a link to organized crime for it’s lack of probative value.

It’s just a music service, not a serious life choice. Why not just move on? You don’t need to answer that, by the way. No one needs another wall of text from you. Just straighten your tin foil hat and choose a service that better meets your needs.

@Steve C 

Deezer is one of the few services that really listens to its users. Many user ideas and requests have been implemented in the past.
Of course, this doesn't work with all requests, but deezer doesn't need to shy away from comparisons with other providers.
And quite honestly: You are not forced to use this service. Otherwise I agree completely with @GropplerZorn.

Hey, it’s that time of the year! Although I tend to agree that this problem is known and nowhere to be fixed, I’d like to rererereport this (and no it does not work on iPhone, since I’m using the app on the iPhone 8)