Random mode or shuffle doesn't work properly

Gotcha! @MarkOlofsen 

Isn't your HiFi system connected to the TV?

With the chromecast integration, you can cast in FLAC/HiFi.

In the meantime, I'll be passing your feedback to our partnerships team to see if they can sort this out with Ziggo.

The problem with shuffle not being random is something Deezer already knows 3 years now. See this post: 

When are we getting a solution for this? I have songs that come up every time I listen to my favorites in shuffle, and then there are songs that I never ever hear. I looked back in my favorites and there are some songs that I haven't heard in over a year. 

Hey @SilkeW28 

Apologies for the experience. In order to better help you with this, I need to know which device you have and the Deezer app version.

Thank you!

I’m certain that this isn’t your fault Rudi but still, I would be glad if something changed as soon as possible. As far as I’m concerned, this “what is your device, etc. ” is just a lazy excuse and a measure to buy yourself some time, as everybody has the following issues, most of which have been mentioned in this community for several years: My device is a Xiaomi Redmi Note 9 pro on android 10, I run Deezer on version 6.2.26.1. I am in the beta program. My issue with shuffling one certain playlist is that some songs appear always and some appear never. The thing is, my playlists contain like 50 songs. But the even bigger issue is that when I want to shuffle all downloaded songs, only two songs are in the queue. When they are over, the first song is played again, followed by a new song, after which the first song is played again. This repeats infinitely. Some songs appear in the queue, which I haven’t even downloaded.

It is sad, that such a big streaming service isn’t able to use a proper randomising algorithm, which is the least, a customer could expect. So pass on this feedback directly to the guys, who created the old algorithm and tell them to get to work.

Hi @benebecker1 

I totally understand you, thanks for getting back to me.

I don't need to "buy time", I must say. I'm here every day! 

I do have to ask the version and OS because that's two of the details our devs ask us for when reporting anything to them. I must say that there are other Android users who don't have the same experience when shuffling their favourite tracks, hence why we have to be super specific. First to know if it's something which was fixed and then came back, then secondly to see if it's specific to you.

On iOS I can assure you that random works like a charm. I get a new list every time I shuffle my favourites. So I can appreciate the fact you can't get this right and that we need to fix it for you. I've now forwarded your comments, with your details, to our developers to see if there's anything they can suggest in the meantime. Thank you for your support and patience in the meantime!

Hello,

I’d like to add my voice to this. The random function is not working properly for me either, it's been annoying me increasingly to the point that I’ve been looking into other streaming services. Only thing holding me back right now is Deezer’s catalog, even though it ain't quite as complete as I'd like.

I'm mostly using random play of my favorite tracks, which have been downloaded, while I’m driving. Mostly 30mn to 1 hour sessions, sometimes more.

I currently have 1368 favorites, but Deezer seems to play only a fraction of these, and it feels to me like the order of play doesn't change much, as if the random function had just reordered my list once and is now playing the list in this order, and not randomizing every single play within my 1368 list.

I'll give you one example : I have every single Arctic Monkeys song favorited, but Deezer really really seems to want to make me listen to Piledriver Waltz. My last.fm stats tell me this song has been scrobbled 13 times in the last 365 days. I have also skipped the track at least this many times, maybe more, within the same period of time. So that makes roughly 30 plays of this song from Deezer, from a supposedly random choice in 1368 possibilities. And this is only one example on top of my mind. There are many others. Many favorites have never been played, some are overrepresented. For instance, Deezer seems to like Placebo a lot. I have quite a few of their songs favorited, but sometimes I'll get to listen to 4 or 5 during a 3 hour trip, which again doesn't seem quite right considering the vastness of my list.

I'm running an always up to date version of Deezer for Android on an always up to date Huawei P30. I subscribed to the beta program today and am in the process of redownloading my favorites to see if it changes anything to anything.

Thanks for the detailed feedback @amato 

All comments have been forwarded to our devs for their consideration. Have you tried removing the app, restarting the device, and performing a fresh install?

Yes @Rudi, I have. Thanks for forwarding to the devs.

1 year after the shuffle option still doesn't work properly or nothing at all. It won't matter how many tracks get added, it will play the same 50ish over and over. I thought it was just me but it looks like it's a well known issue. I believe asking people for the phone they listed to on won't do anything, it requires a complete rework of the shuffle algorithm to fix the problem 

Hoppity hop, it’s that time of the year : I don’t think the “shuffle” is working either, so yeah, a small shoutout on this topic, any improvement would be appreciated.

Could we at least know what is the algorithm behind the “shuffle” option?