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One Hit Wonder
August 1, 2020
Answered

Random mode or shuffle doesn't work properly

  • August 1, 2020
  • 44 replies
  • 4310 views

Hello Deezer team

I have paid subscription for Hi-Res, so I’m your customer.

In general, your product is not bad, but for a long time I have one request for you:

please rewrite or change functionality of random mode or shuffle mode in your player for mobile and in web version for desktop.

I have 1688 compositions in my favourite list, and it's not all that I have and want to add to this lisr.

I’m not millenial and I know and love many artists and I have wide  musical preferences.
But I must listen only 20-30 the same compositions every time when I want to listen something different in my list of favourites or into “Flow” mode.
What is a shame?
You have the issue more than 2 years and still nothing for changing the situation?

And I’m not alone with it, look at complains on this forum.
Can you change the algorithm for example in this manner: add internal counter into user metadata for each composition and count each play. And play next time another compositions from list of favourites which have lower counter value. It's simple. Or please use more strong randomize function!

Hire normal programmers!
I understand you may use many variables before make desicion what will be played, like is song in cache or not and another evaluations ...
But what is I customer who doesn't have traffic limitation and I don't against to download as much as possible just do normal RANDOMIZE mode for me and my playlists.
I wrote my requests several times and nothing from your side ... It's shame, it's my opinion.
Do you need to save your customer, let him to stay with Deezer?

Or you already have millions subscribers and opinion of one of their nothing matter?
Or your customer should change music provider, on our market we already have Youtube Music and Spotify ...

Thanks

Best answer by hpguru

If you want truly Random Shuffle, the YouTube Music is far from it. Do not try it at home.

It plays playlists almost in same order shuffled, ridiculous. I canceled for them and bought Deezer.

You shuffle playlist daily and literally it plays in same order (also their radio function). YTM thing.

44 replies

Roadie
October 27, 2022

I have exactly the same problem, so much so that I am blocking favourites that I hear every day from my 3000 favourites. Perhaps this is the best solution?

Roadie
January 21, 2023

it’s always funny watching customer service getting torn apart 

 

btw, I also have this problem, both on the webpage, and the mobile app (Honor 6a maybe first, then redmi 10 I think, don’t know which version, but android) 

 

there’s 1400 songs on that playlist, it should take 80 hours to hear the same track twice, not 20 minutes

Roadie
April 12, 2024

4 Years have past since the beginning of this discussion!

And… DEEZER is STILL using the same silly pattern/algorithm for Random/Shuffle play!!!

Unfortunately...

Peermeneer
Rising Star
Rising Star
July 31, 2026

Het hele 'shuffle-item' is het enige probleem dat ik met Deezer heb. Om tòch al mijn favoriete nummers evenveel te horen heb ik een andere oplossing gevonden. Eens per jaar zet ik de favoriete nummers van dat jaar op alfabetische volgorde, waardoor je ook de dubbele kunt zien. Vervolgens maak ik van die alfabetische lijst aparte afspeellijsten van 50 nummers. Is wel even een avondje werk, maar ik hoef niet meer te shuffelen en draai gewoon mijn afspeelijsten Favorieten 1 t/m 140  ONGESHUFFELD af (ik heb zowat 7000 favorieten) . Daarmee is alle ergernis van dit niet door DEEZER opgeloste probleem getackeld!
Succes jongen en meisjes, wees eens creatief!

I Love Deezer!