One Hit Wonder

Answered

Random mode or shuffle doesn't work properly

Forum|Forum|6 years ago
August 1, 2020
44 replies
4310 views

Hello Deezer team

I have paid subscription for Hi-Res, so I’m your customer.

In general, your product is not bad, but for a long time I have one request for you:

please rewrite or change functionality of random mode or shuffle mode in your player for mobile and in web version for desktop.

I have 1688 compositions in my favourite list, and it's not all that I have and want to add to this lisr.

I’m not millenial and I know and love many artists and I have wide musical preferences.
But I must listen only 20-30 the same compositions every time when I want to listen something different in my list of favourites or into “Flow” mode.
What is a shame?
You have the issue more than 2 years and still nothing for changing the situation?

And I’m not alone with it, look at complains on this forum.
Can you change the algorithm for example in this manner: add internal counter into user metadata for each composition and count each play. And play next time another compositions from list of favourites which have lower counter value. It's simple. Or please use more strong randomize function!

Hire normal programmers!
I understand you may use many variables before make desicion what will be played, like is song in cache or not and another evaluations ...
But what is I customer who doesn't have traffic limitation and I don't against to download as much as possible just do normal RANDOMIZE mode for me and my playlists.
I wrote my requests several times and nothing from your side ... It's shame, it's my opinion.
Do you need to save your customer, let him to stay with Deezer?

Or you already have millions subscribers and opinion of one of their nothing matter?
Or your customer should change music provider, on our market we already have Youtube Music and Spotify ...

Thanks

Best answer by hpguru

If you want truly Random Shuffle, the YouTube Music is far from it. Do not try it at home.

It plays playlists almost in same order shuffled, ridiculous. I canceled for them and bought Deezer.

You shuffle playlist daily and literally it plays in same order (also their radio function). YTM thing.

Show previous replies

Rudi

Ultimate Superstar

Hi there @MarkOlofsen

We're more than happy to help, but we need some details about your experiencing and what system/app you have - so that we can try to reproduce the issue on our side :pray_tone2:

J

Janez Gliha

Roadie

Hello Deeter team!

I’m experiencing the same issue using different equipment. I’m using Huawei P30 android (model ELE-L29), build 10.1.0.201(C431E27R2P5), the same or even worse situation is when I listen Deezer using Marantz receiver NR1200. I don’t know which OS Marantz is using. I don’t have any song on my playlist marked as preffered (with a heart)

Rudi

Ultimate Superstar

Hi @Janez Gliha

Thanks for getting in touch with us here.

Could you please give us more details about what's happening with your shuffle? For example, if I were to try and reproduce this on my side, what steps would I need to take?

J

Janez Gliha

Roadie

Hi!

I have created playlists. Most recent playe is Janez_krneki včih has more than 600 tracks. I always choose random play but I’ve noticed that some tracks are like they are marked as fovourite because they are played very often bit some tracks are never played. Maybe you have some statistic tool so you can check numbers which tracks from my playlist were played and how often. If you want to reproduce probably you should start playing my playlist, leave it in play mode and after some time maybe day or two check the statistic.

Best regards,

Janez

Rudi

Ultimate Superstar

Thanks for the feedback @Janez Gliha will pass it on! :relaxed:

M

MarkOlofsen

Guitar Hero

Hi there @MarkOlofsen

We're more than happy to help, but we need some details about your experiencing and what system/app you have - so that we can try to reproduce the issue on our side :pray_tone2:

Hi Rudi,

mobile ut Works perfect but on the tv app the shuffle button die not work : it dusapoears after one song.

I use the app on Ziggo mediabox next

Rudi

Ultimate Superstar

We're improving our integrations this year @MarkOlofsen so please hang in there a bit longer! :pray_tone2:

Thanks for coming back with the screenshot, I'll pass it on!

M

MarkOlofsen

Guitar Hero

As this year is very long : how long do i need to hang in there.

I took deezer premium especially to play via tv and stereo, so my disappointment is hugh 😒

Rudi

Ultimate Superstar

I know @MarkOlofsen we haven't had updates in a while - but they're coming. What OS is that box with? Android TV?

Alternatively, what brand of TV do you have? We've got different TV apps planned to be updated this year. But they're different developments with different release dates :thumbsup_tone2: