Deezer widget does not show on lock screen

Hi @tazzi, sorry to hear that you are having this issue.
Here are a few reasons why Deezer might not be showing on the Lock Screen of your iPhone 11. Here are some of the most common ones:
•    You may not have enabled the Deezer widget on your Lock Screen. To do this, open the Deezer app, tap on the More tab, and then tap on Widgets. Select the Now Playing widget and then drag it to the Lock Screen.
•    You may have disabled notifications for Deezer. To check this, go to Settings > Notifications > Deezer. Make sure that the Allow Notifications toggle is turned on.
•    There may be a problem with the Deezer app. Try restarting your iPhone or reinstalling the Deezer app.
If you've tried all of these things and Deezer is still not showing on the Lock Screen, you may need to contact Deezer support for further assistance.
 

Hi, 

Is there a solution already for this issue. I’ve been using Deezer since 2016 on various iPhone models. The widget would always show on Lock Screen. Since almost an year now, it doesn’t appear while the songs are playing in background so you can’t skip tracks, pause tracks or have any info on the song being played. Currently using it on iPhone 11 with the Deezer app updated, all notifications allowed and have also allowed it from app management in the phone. 

This is it! a blank screen !

Following all the advice still nothing. 

Same thing happens with my iPhone???

Same problem since a few months with my Xiaomi Mi A1 Android 9. I cannot skip tracks from my lockscreen. All notifications for Deezer are activated.

Same problem for Pixel 6 

Same problem on Huawei Honor 9.

All notifications for Deezer are enabled.

Hello @stepal and sorry for not seeing your answer from the 29th, I appreciate that you kept me posted anyway  Good to know the widget is back on your phone. I also have a Xiaomi and didn’t have that issue. Don’t hesitate to get back to us if needed.

Edit: The last 4 days, a music player widget is there!

Hello @Kevin Deezer On my Xiaomi running Android 10 and Deezer 6.2.8.81, I have the same problem. 

Hello @Jeroen van der Zwan, this issue is not the same since 2 years, by which I mean that when it’s solved for one manufacturer, it can appear on another one. For instance, the first comment told about having the issue on a Xiaomi device, I do own one and the widget on the lock screen works perfectly well. It depends a lot on the brand and the configuration at a specific time. Could you let us know which device you own, as well as the version of Android and the version of the Deezer app?

Thank you for the feedback

Hello Deezer. I see this problem exists for more then two years now. On google I saw the problem is because of the newer Android versions do not support it. 

Can you ask your experts for a solution? This discusion is going on for to long now? Reinstalling, settings by notifications etc doesn't work.

Thanks for coming back to us @Yevgeni - have you tried any troubleshooting in the meantime? For example, reinstalling the app?

I've forwarded your versions and details to our devs so they can look into this 

Hi. It’s always been like that, right from the beginning.

When I connect with wireless earbuds or headphones I can see the controls,  although even then not always.

They disappear only when connected with AUX cable or on speaker.

deezer version 6.2.4.98

android version 10

Thanks

Hello @Yevgeni, was it always like that or did you suddenly lose the controls? Give me also the Android version as well as the version of the Deezer app.

Thank you

It's huawei p30 pro 

Hello @Yevgeni, which device do you own?

Hello. 

Since nobody has replied :

All the notifications are on, still no controls on my lockscreen, only the deezer's banner, just as shown in one of the pists above.

Hello @IvánCortés Thank you for contacting us. Could you click on your general phone settings and allow notifications and lock screen notifications for Deezer  Please let us know if the Deezer widget still does not appear then. Thank you

Hi, I reinstalled the app, but now when I listen to music, the fixed notification which has the player control buttons does not appear. I have to start the app so control the music. 

Who can I enable this feature?

Hi Josh, I'll pass your feedback on to our devs. Keep an eye on the next update and let me know if it still persists. Thanks!

In the last few months of using the app, the lock screen widget hasn’t been showing when music is playing and therefore I cannot skip tracks or see the track or pause using my headphones. I have deleted and reinstalled, updated my phone and app to the latest version, turned on notifications and even changed phone in this time from an iPhone 8 to an iPhone 11 and the issue has persisted!! Any help?