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Deezer widget does not show on lock screen

A
Rank
There is no lock screen notification on my Xiaomi phone. The screen remains blank. Please help.

34 replies

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @tazzi, sorry to hear that you are having this issue.
Here are a few reasons why Deezer might not be showing on the Lock Screen of your iPhone 11. Here are some of the most common ones:
•    You may not have enabled the Deezer widget on your Lock Screen. To do this, open the Deezer app, tap on the More tab, and then tap on Widgets. Select the Now Playing widget and then drag it to the Lock Screen.
•    You may have disabled notifications for Deezer. To check this, go to Settings > Notifications > Deezer. Make sure that the Allow Notifications toggle is turned on.
•    There may be a problem with the Deezer app. Try restarting your iPhone or reinstalling the Deezer app.
If you've tried all of these things and Deezer is still not showing on the Lock Screen, you may need to contact Deezer support for further assistance.
 

Y
Rank

Hi. It’s always been like that, right from the beginning.

When I connect with wireless earbuds or headphones I can see the controls,  although even then not always.

They disappear only when connected with AUX cable or on speaker.

deezer version 6.2.4.98

android version 10

 

Thanks

Flo.Deezer
Rank
Userlevel 7
Badge +1
Hi @Alexey Sokirko you need to activate notifications for Deezer in your phone settings for the widget to appear on your phone 😉
Rafael.
Userlevel 7
Badge +7

Hi Josh, I'll pass your feedback on to our devs. Keep an eye on the next update and let me know if it still persists. Thanks!

D
Rank

Same problem on Huawei Honor 9.

All notifications for Deezer are enabled.

P
Rank

Same problem since a few months with my Xiaomi Mi A1 Android 9. I cannot skip tracks from my lockscreen. All notifications for Deezer are activated.

stepal
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Userlevel 2
Badge

Hello @Kevin Deezer On my Xiaomi running Android 10 and Deezer 6.2.8.81, I have the same problem. 

Edit: The last 4 days, a music player widget is there!

K
Rank
Userlevel 7
Badge +6

Hello @stepal and sorry for not seeing your answer from the 29th, I appreciate that you kept me posted anyway :slight_smile: Good to know the widget is back on your phone. I also have a Xiaomi and didn’t have that issue. Don’t hesitate to get back to us if needed.

https://www.deezer.com/en/profile/3421485864
M
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Same problem for Pixel 6 

L
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Hi Josh, I'll pass your feedback on to our devs. Keep an eye on the next update and let me know if it still persists. Thanks!

Same thing happens with my iPhone???

L
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Following all the advice still nothing. 

 

L
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This is it! a blank screen !

T
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Hi, 

Is there a solution already for this issue. I’ve been using Deezer since 2016 on various iPhone models. The widget would always show on Lock Screen. Since almost an year now, it doesn’t appear while the songs are playing in background so you can’t skip tracks, pause tracks or have any info on the song being played. Currently using it on iPhone 11 with the Deezer app updated, all notifications allowed and have also allowed it from app management in the phone. 

Y
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Hello. 

Since nobody has replied :

All the notifications are on, still no controls on my lockscreen, only the deezer's banner, just as shown in one of the pists above.

 

K
Rank
Userlevel 7
Badge +6

Hello @Yevgeni, which device do you own?

https://www.deezer.com/en/profile/3421485864
Y
Rank

It's huawei p30 pro 

stepal
Rank
Userlevel 2
Badge

Hello @Kevin Deezer On my Xiaomi running Android 10 and Deezer 6.2.8.81, I have the same problem. 

K
Rank
Userlevel 7
Badge +6

Hello @Yevgeni, was it always like that or did you suddenly lose the controls? Give me also the Android version as well as the version of the Deezer app.

Thank you

https://www.deezer.com/en/profile/3421485864
Rudi
Rank
Userlevel 7
Badge +7

Thanks for coming back to us @Yevgeni - have you tried any troubleshooting in the meantime? For example, reinstalling the app?

I've forwarded your versions and details to our devs so they can look into this :thumbsup_tone2:

 

Ana.
Userlevel 7
Badge +1
Hey Alexey, I'm not sure I understand. What do you mean by lock screen notification, exactly?
A
Rank
I mean lock screen widget.
A
Rank
This does not help
Anja
Userlevel 7
Badge +1
This does not help

Hi there, so does Deezer not show up on your lock screen at all? Can you send us a screenshot of what you see in the lockscreen while Deezer is playing tracks?
S
Hi upgraded my phone to the Huawei p20 pro and I get status bar widget but no lock screen widget just a banner saying Deezer no track select buttons
S
Im having the same problem on Huawei p20

i dont get any skip track options


Ad my options are all turned on
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