Payment issues on Deezer

I have had a failed payment message from Deezer. This is probably because I have been issued with a fresh card after the last one expired. Can't understand why because all my other payments have gone through without any problem. Went into account details and there is no method of updating the card details. However my payment method says 'Apple inApp payment. I have tried clicking on this but nothing happens.  Any ideas how I can resolve this. It is many years since I have used an Apple device so if I gave to go through them I am sure to have further problems.

Hi @GraGra 
I can see that you have a subscription via Apple. 
As we don’t have control over Apple payments or subscriptions, you’ll need to contact them directly an update your card details in your Apple ID as well.
You can contact them through the following link: https://reportaproblem.apple.com 

Thanks for that but I cannot access my Apple account for various reasons including the fact that my email address  changed some years ago. I haven't had dealings with Apple for many years. Have tried recovering the account but that failed because they just don't recognise me. I am snookered but want to stay with Deezer rather than let the account lapse and go over to Spotify or similar. Why can't I open a new account direct with Deezer? 

You can open a direct account with Deezer but first you need to cancel the current subscription with Apple.
In your case I would suggest to start a Chat with Apple support and one of their agents will help you with the cancellation.
Click on https://getsupport.apple.com/ >Billing & Subscriptions> Subscriptions & purchases> View, change or cancel subscriptions> No Thanks, continue> Chat

Please let me know how it goes.

Thank you for your help Jaime. I have now had a chat with Apple following the links you provided and they assure me that the subscription through Apple is disabled. So how can I set up a direct payment to Deezer which allows me to keep my playhouses, downloads etc?

I am happy to hear that you were able to cancel it properly.
In order to subscribe directly with us, please Login to your Deezer account from a computer via www.deezer.com/offers, and subscribe to any of our offers.
Once you have subscribed please let me know.
Cheers!

Hi Jaime. Thank you again. I have now subscribed to Premium which is what I have always been on - £9.99 per month. Your system now has my current card details. I hope the problem has now been resolved.

Once again, many thanks for your help.

GraGra

Hi... Just send a previous webform. Only giving a quick update. I cannot pay with paypal as well, same message keep popping and I am not being redirected to paypal account. 

I doubt this has to do with my debit card. Please find a solution and advise. 

Thanks @gmk007 

Please refer to your support ticket so that the agent can be made aware as well. Here is the link: https://support.deezer.com/hc/en-gb/requests/new

On our side here in the community, I can forward your feedback at the same time, but you need to check if there's something wrong.

Hi Deezer,

I recently discovered that I was charged for Deezer usage via ITunes and via Deezer itself. I stopped one charge, however I am keen to have the double charges refunded. 
Can you return the charges to my credit card account. Thanks so much?

Regards

Diederick