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Support for Ukraine through the power of music


 guys, we need help. I don’t have this deal. Maybe anyone can help?

Best answer by Neil.Deezer

Hi all,

We have given free Premium to support existing account holders in the Ukraine, but this does not apply to newly created accounts.

While we currently cannot assist newly created accounts, we are aware of the concern and continue to look at ways to support the Ukranian people.

 

The Deezer team

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51 replies

  • Runaway Baby
  • 1 reply
  • March 12, 2022

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.


Zayn-T
Lucky Star
  • Lucky Star
  • 152 replies
  • March 12, 2022

Hi @ludamaks It might be best to contact support to see if they can activate it for you.

 

Stay strong and safe.


Zayn-T
Lucky Star
  • Lucky Star
  • 152 replies
  • March 12, 2022

Hey @Dima.Kramar You could contact support if it’s still not active for you. I hope it’s sorted quickly. 

Stay safe…..

 

Kudos to Deezer for doing this. :thumbsup:


Hi there. I live in Ukraine, and how I can see, people can get a free premium in Deezer. I don’t have a money now because of war, how can I get this subscription? Thank you for help and helping my country! Бережи вас Бог!💙💛🙏🏻


Zayn-T
Lucky Star
  • Lucky Star
  • 152 replies
  • March 17, 2022

Hi @nervoussubject Please contact support who should be able to help you easily. 

Stay safe for you and your family :flag_ua: .

 


Hi! I am writing to ask about free premium subscription on Deezer for Ukrainian people.
 I live in Ukraine and I have heard from Tik Tok that Deezer gives free premium subscription for people who live in Ukraine during this hard time, is it true? If it is true, how can I get the subscription? I’m looking forward to hearing from you. 
By the way, thanks for your amazing app!

Anna from Ukraine 


  • Tiny Dancer
  • 1 reply
  • March 17, 2022

Hello can i have free sub for ukrainian people?


GropplerZorn
Deezer Legend
Forum|alt.badge.img+17
  • Deezer Legend
  • 990 replies
  • March 17, 2022

Hi Ann,

 

Please contact deezer support to get assistance.

another link here.

G


GropplerZorn
Deezer Legend
Forum|alt.badge.img+17
  • Deezer Legend
  • 990 replies
  • March 17, 2022

Hi GGWP,

 

Please contact deezer support to get assistance.

another link here.

 

G


Hello! How are you? Hope that all is ok! I’m from Ukraine. How can I get free premium subscribe? Have a nice day! Good luck! 


GropplerZorn
Deezer Legend
Forum|alt.badge.img+17
  • Deezer Legend
  • 990 replies
  • March 17, 2022
nikitzemlan1534 wrote:

Hello! How are you? Hope that all is ok! I’m from Ukraine. How can I get free premium subscribe? Have a nice day! Good luck! 

Hello!

See the response from @Zayn-T above for the link to deezer support. They can assist you. 
 

G


  • Tiny Dancer
  • 1 reply
  • March 17, 2022
ludamaks wrote:

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Hi. What answer did you get?


  • Tiny Dancer
  • 1 reply
  • March 17, 2022

Hi, I have both problem. How I can fix it?


  • Tiny Dancer
  • 1 reply
  • March 17, 2022

Hello!
Tell me, please, how to get a premium subscription for free if I'm from Ukraine?  

Thanks!


GropplerZorn
Deezer Legend
Forum|alt.badge.img+17
  • Deezer Legend
  • 990 replies
  • March 18, 2022

Hello!

Please contact deezer’s support to get assistance.

The link is here. 🇺🇦 

G


GropplerZorn
Deezer Legend
Forum|alt.badge.img+17
  • Deezer Legend
  • 990 replies
  • March 18, 2022
Kyrylo wrote:

Hi, I have both problem. How I can fix it?

Hello Kyrylo!

Please contact deezer’s support to get assistance.

The link is here. 🇺🇦 

G


  • Tiny Dancer
  • 2 replies
  • March 18, 2022

They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate. 

 


  • Tiny Dancer
  • 2 replies
  • March 18, 2022
aqirlo wrote:
ludamaks wrote:

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Hi. What answer did you get?

Hi, I answered in the wrong brunch, but here it is. Yesterday I sent an email, as I didn't get premium as well. 

They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate. 

 

 


  • Tiny Dancer
  • 1 reply
  • March 18, 2022

Як її підключити підписку безкоштовно?


  • Tiny Dancer
  • 1 reply
  • March 18, 2022

many of my friends got a free subscription, but I didn’t, how can I get it too?


Neil.Deezer
Community Manager
Forum|alt.badge.img+1
  • Community Manager
  • 26 replies
  • Answer
  • March 18, 2022

Hi all,

We have given free Premium to support existing account holders in the Ukraine, but this does not apply to newly created accounts.

While we currently cannot assist newly created accounts, we are aware of the concern and continue to look at ways to support the Ukranian people.

 

The Deezer team


GropplerZorn
Deezer Legend
Forum|alt.badge.img+17
  • Deezer Legend
  • 990 replies
  • March 18, 2022

Hi,

 

Nice username. 
 

This question has been answered by deezer staff. If you are currently ia deezer subscriber, please contact user support for assistance. 
 

Otherwise, they are unfortunately unable to provide a free premium subscription for new users.

 

G
 

 


GropplerZorn
Deezer Legend
Forum|alt.badge.img+17
  • Deezer Legend
  • 990 replies
  • March 18, 2022
Grumpy frog wrote:

They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate. 

 

Congratulations on being that person, the one person who finds a reason to complain even when a company provides a free service to every one of its customers in a country of 44 million people.


  • Tiny Dancer
  • 1 reply
  • March 19, 2022

Как получить премиум подписку жителям Украины?


  • 0 replies
  • March 19, 2022

Hey @Alex Keeper 

Free premium for Ukraine apply to existing subscriptions only.