One Hit Wonder

Answered

Support for Ukraine through the power of music

51 replies
8966 views

guys, we need help. I don’t have this deal. Maybe anyone can help?

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Neil.DeezerAnswer

Community Manager

Hi all,

We have given free Premium to support existing account holders in the Ukraine, but this does not apply to newly created accounts.

While we currently cannot assist newly created accounts, we are aware of the concern and continue to look at ways to support the Ukranian people.

The Deezer team

Show previous replies

GropplerZorn

Superuser

Hello! How are you? Hope that all is ok! I’m from Ukraine. How can I get free premium subscribe? Have a nice day! Good luck!

Hello!

See the response from @Zayn-T above for the link to deezer support. They can assist you.

G

Deezer Legend

A

aqirlo

Roadie

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Hi. What answer did you get?

K

Kyrylo

Roadie

Hi, I have both problem. How I can fix it?

V

Venkona

Roadie

Hello!
Tell me, please, how to get a premium subscription for free if I'm from Ukraine?

Thanks!

GropplerZorn

Superuser

Hello!

Please contact deezer’s support to get assistance.

The link is here. 🇺🇦

G

Deezer Legend

GropplerZorn

Superuser

Hi, I have both problem. How I can fix it?

Hello Kyrylo!

Please contact deezer’s support to get assistance.

The link is here. 🇺🇦

G

Deezer Legend

G

Grumpy frog

Roadie

They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate.

G

Grumpy frog

Roadie

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Hi. What answer did you get?

Hi, I answered in the wrong brunch, but here it is. Yesterday I sent an email, as I didn't get premium as well.

They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate.

Z

Zhe_nia

Roadie

Як її підключити підписку безкоштовно?

A