Price Increase

Thanks @dee_dirk for clarifying, I thought you’d let out a secret then from Deezer HQ. 

Great news!!  We’re giving you a new feature that you didn’t ask for, and don’t want.  But more importantly we’re going to charge you more money for it, and you cannot opt out - the only way to avoid the charge is to cancel your subscription.

Great work Deezer!! 

Imagine if every company suddenly charged 20% more for their products and services…

I cancelled within minutes of receiving the email…….done out of principal, not because of financial reasons.

Hi all, I understand it might be frustrating to receive a short notice informing a price increase.

The music industry has changed very rapidly and dramatically this year. Deezer is the only independent global challenger left in the audio streaming industry and we have to adapt to the realities of the market.

Unfortunately, that means that we were a bit hasty with our comments in May.  We need to make sure we can continue to provide listeners with unique features, a great listening experience and the best curated content in the world.

That’s why we’ve chosen to make HiFi part of all our subscriptions in Great Britain and to adjust the price point. 

Now everyone has the option to enjoy music the way that artists intended it to be heard, while having access to our full HiFi catalog of 70 million tracks as well as additional benefits like the 360 by Deezer app. 

Please get in touch with our Deezer Support Team and one of our agents will be able to help and discuss your options.

Thanks 

The only 'option' on offer is take it or leave.

If you feel you *have* to provide HI-FI to satisfy demand, fine, but it should be OPTIONAL.

I'm either listening on a smart speaker, earphones from my phone or Bluetooth from my phone in the car.

HI-FI I don't need, nor want.

Looks like I'll be leaving, having used Deezer since it was offered up as an extra by Orange.

It is a bit frustrating to have the price rise so shortly after you said it wouldn't happen without greater notice.

But... It is much more annoying to get the information in the way it was delivered. I don't usually get to the bottom of emails that lol like they are marketing.

It is the underhand way that this has been communicated that really annoys me and why, after many years with Deezer, I will be trying another premium music streaming service.

Do you have any mobile providers providing it ?

Despite of Prise raise in Finland, Deezer Premium is still offered within DNA for 9,99 (vs. 10,99) and Deezer Familie for 14,99 (vs. 18,99). They are not in a very hurry to change prices, so lower price.

It might be option in your case, look what providers offer Deezer, they may still run old price.

Thanks for the feedback @seders. I’ll definitely let our Marketing team know for future email communications.
 

It's ridiculous how much they're looking to increase whilst the service quality is still the same. And I honestly loved deezer used it for over 10years I'll be leaving them too. 

I'm cancelling my subscription and moving to Spotify which is currently £9.99 in the UK.