Price Increase

Hey all!

Deezer delivers the new subscriptions including HiFi. At the same time, the classic subscription 'Deezer HiFi' is disappearing.

Previous HiFi customers effectively experience a price reduction.

Previous premium customers get HiFi sound for a small surcharge.

Some users find it annoying that Premium will no longer be available without HiFi. But obviously the market wants it that way or a large part of the customers.

I can't imagine that Spotify prices will stay stable forever.

In the end, the customers decide how the streaming market will develop. 

100% this thread. Sneaking a 20% price hike into the small print at the bottom of an email which is worded to appear as if your subscribers are simply being given an improved service is disingenuous at best.

Quite happy with my family subscription as it is, but a 20% price hike presented like this really makes me think I should be considering if there's other options out there…

Not impressed, Deezer, not impressed.

Posters are mentioning £2 and £3 here. Has the UK now been included in the new HiFi plan?

@dee_dirk You mention Deezer taking into account the need for HiFi and HiRes quality above. Does that mean that Deezer will be increasing the quality of their output up to 24-bit/192khz from 16-bit/44.1Khz Flac? 

I was disappointed by the approach of the email.

It’s not acceptable to hide a price increase announcement at the bottom of several paragraphs of an email entitled “Your Deezer Family subscription is getting even better!”.

HiFi has no value to me as I can’t hear the difference in lossless encoding, so I will be moving elsewhere.

@dee_dirk If they are introducing new pricing models, why not be up front about it and allow the customer to choose what package is right for them - rather than imposing a £2 increase. Agreed that the market is changing rapidly and customers have choices; I’m sure Deezer will have lots of customers cancel their subscription based on this. 

@dee_dirk The comms is awful and you are breaking a pledge made 5 months ago. I don't have a problem with a price rise, but the underhand methods have forced my hand.

"If we ever were to increase prices, we would give our users a three-month heads up to make sure that it doesn’t come as a surprise”.

It must be also INFLATION which makes prices go up.

I am not allowing Deezer price going up, even if I talk about inflation. It’s not just Hi-Fi add which makes prices grow. I live in FI where Deezer few months ago increased from 9,99 to 10,99. I canceled as well. Even if I had free offer 6 mo by community help. I get 10,99 Spotify in my country which is better.

Hi Fi sound I do not need. 320K OGG is just fine. Detailed sound .

I recommend to vote with your wallet.

Note that Deezer offer annual plan for slightly less monthly fee.

I asked from Community when Spotify raised prices from 9,99 to 10,99.

Rudi said that in pandemic they will not.

Few months back in FI Spotify raised prices.

This year aftersummer Deezer mailed me that they will raise prices to 10,99 to include Hifi plan and to improve a product more. No improvements seen. Even if no savings, better product. I Spoty now.

So here you go. I had 7,49 annual monthly Premium, now even annual is around 99,90 a year.

8,32 mo and it was slight increase ?

@Zayn-T 

No, please don't get me wrong. I think that enabling HiFi / HiRes on Apple Music gave a lot of people a taste of it. That's why I mentioned both in the same breath above.
I am not aware that deezer will soon be offering music in HiRes. Sorry if I put it a little ambiguously.

Yes, sir.