Price Increase

Sneaking a price update message into the end of an email about new benefits which is phrased to sound like they're included in what I'm paying already is really disingenuous and leaves a bad taste.

I like Deezer a lot and would much prefer to be told straight you're increasing prices and explaining why. Don't treat your users like they're idiots or try to deceive them.

Totally agree with your post feeling the same wAy, used deezer for many years love the service but not a hidden price hike for something  that i dont need.  What i do need is the annual family subscription that we have all been asking for in this community over the last few years, don't fob us of any longer when will this happen? 

It is completely unprofessional and just gives me a reason to leave Deezer and move to Spotify. What the hell are they thinking? I'm happy with the current sound quality and price.But we now have no option but to pay more? Unbelievable.

Yes, I got that email too £2 extra a month for something that I don’t want or need or asked for. The option to have this facility should be optional and not an imposed charge! Disappointing, I’ve been using deezer for years but will consider moving on somewhere else! 

Totally agree, Dave, No option to opt out.Onward and upward, My subscription will be cancelled.

Plenty of other music screaming apps to go to.....we live in a world where 'loyalty' doesn't pay ✌️😑 just a slight inconvenience, shame on you Deezer (and ur Hi-fi quality sound???)

next>>next>>

Taking the p*ss comes to mind, greenrabbits.

Absolutely. Here is a quote from Deezer COO Laurence Miall d’Aout to journalists earlier this year: “We just wanted to let you know that Deezer isn’t going to raise prices in the middle of the pandemic. Music, podcasts and radio help people cope and we don’t feel this is the time to make things harder for them. If we ever were to increase prices, we would give our users a 3 month heads up to make sure that it doesn’t come as a surprise."

Hypocrites. And where is the 3 months’ notice that they promised?

Anyway, I’m cancelling my subscription and am off to an alternative provider.

Just read a similar email. I'm on a family plan which is apparently going up by £3 per month! So it's gone from being one of the cheapest services to the most expensive.

Terribly worded email from Deezer with the price rise mentioned in the last paragraph.

I suspect there will be a lot of cancellations as a result of this. I'll be one of them.

Hello everyone!

Deezer is gradually switching to new subscription and price models.
This means that in the future there will be ‘Premium including HiFi’. Compared to the current subscription Deezer HiFi, it will then be cheaper.
The classic premium subscription will actually be a bit more expensive.

The market is changing rapidly. Fired by Apple Music and Amazon, it feels like all customers want to get at least HiFi/HiRes standard delivered. Deezer now takes this into account accordingly.

The next countries in which the subscriptions will be switched are Ireland and South Africa*.

If you do not agree with the new pricing models, you can of course switch to another provider. Unfortunately, there will never be 100% satisfaction. 

*Edit: and UK