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Prevent family members switching profiles


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32 replies

  • Roadie
  • 1 reply
  • November 23, 2020

I have just upgraded my deezer subscription as my 11 yr old had added lots of explicit rap songs to his playlist. We decided to give him his own profile on the family account with the option to remove explicit language ticked...problem solved! NO. He just came in to me and quite innocently said,  “Don’t worry Mum, I haven’t lost all my songs, I just switch to Dad’s profile and they are all still there” 

Is there no way to stop the profile switching else iIm paying for an upgraded safe kid friendly version...which is no different to the usual version. 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5329 replies
  • November 10, 2020

@Martin Holmes  I completely understand and this is something we are asking our developers to review for next year given feedback like yours in the community. 
Please create the idea as I mentioned and we will keep passing feedback in order to see that feature in the short term (hopefully) for Family users.
Thanks:relaxed:


Hi Jamie,

Thank you for your reply, however I've already ticked the 'Hide Explicit Content' box on the kids profiles - that wasn't my question. 

As things stand the kids profiles are in effect useless, as if they're logged into the website or via the app, they can very easily switch to the main Admin account & cause all kinds of trouble. 

So unless they ONLY ask for music via their Google Home, & never want to do anything like create Playlists, then they're redundant. 

I chose Deezer after Google Play Music was retired & YouTube Music doesn't allow accounts under 13, so it's a real shame this massively important security feature hasn't been thoroughly thought through. 

Please help all of us with small children to make this change in the app. 

Thanks,

Martin


Is there any update on this please?

I see there are now independent accounts, but these are only for 16+, whereas my children are all 10 or under, so I need to use a Kids Profile for each.

This works when connecting via a Google Home, but when using the Deezer app, they can easily switch to the Admin account.

So they need their own login, or the app needs a way of selecting the Kids profile & not allow the switching,


fvdb wrote:
Flo.Deezer wrote:

Hi @Alberto K that is not possible, but you need to know the current password in order to change it and insert a new one. So you if you do not want this to happen make the login on the member's phone this way they will not know the current password and cannot change it.

We are aware of this issue and are working on a better implementation.


My kids are able to freely switch between profiles without using the current password. Are there any way what so ever to restrict the kids to their own profiles?

Did you ever get an answer to this?  I don’t understand how content settings are the least bit helpful when. Kids can go in and switch to my account and turn them off...


Rafael.
Ultimate Superstar
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  • Ultimate Superstar
  • 8543 replies
  • October 20, 2018
Hi Alberto, we will pass this feedback on to our devs, but feel free to share your ideas with us on the Got an Idea Forum here ;)

  • Guitar Hero
  • 4 replies
  • October 19, 2018
Ok with the password change but its not the only issue..are you planning secure the primary account, by example when an user subscribe tho family plan give the option of créate a secondary password for the new members and when somebody enter with the mail account and secondary password could make all with music for each profile but not touch the profiles, add new members, pay methods, cancel the subscription, etc and all that be exclisive for the primary account..

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