Answered
Grace period for failed payment
Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....
Best answer by Ana.
tolu pitan wrote:
My automatic payment did not go, kindly retry it
usually the system tries again automatically after one or two days, so no need to do anything for now, but if the subscription was cancelled because of the failed payment, then you need to resubscribe with your payment details again.
+6Hi
However, for the upcoming payment, you'll need to add the new payment method details to your Deezer account.
Greetings,
Thank you, I assume that the new payment method has been activated for December bill?
+6Hi
I want to inform you that I have already deactivated the card from your account.
If you have any further concerns, please feel free to let me know.
My payment failed because I cancelled credit card that was compromised. How do I remove the deactivated card from account. Added new card number but old card still appears for payment. Tried to Resubscribed but system unavailable.
+7Hey
Thanks :)
Hi,
I've had an email that my payment today was unsuccessful, I'm not sure what your grace period is but i don't usually get payed until the 30th of the month is it possible to change the payment day to just after this date?
+9Hi there @Frank Teflon
I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉
I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉
Hey my payment was due today but hadn't loaded any money to my account but I'm expecting my payment this week could my subscription be valid till 15th? before I start switching cards
+1MusicMan92 wrote:
Hi, I missed this passing month subscription fee and in the passing days, I have received emails informing me so. Now that I have the money, is there a way I can manually pay or do I have to wait until you guys try again?
Hi, I missed this passing month subscription fee and in the passing days, I have received emails informing me so. Now that I have the money, is there a way I can manually pay or do I have to wait until you guys try again?
+1soprano wrote:
I have know money for my Dexter account can you pls wait till money say for me too put the money in my bank for my Dexter account
I have know money for my Dexter account can you pls wait till money say for me too put the money in my bank for my Dexter account
+1claudi wrote:
I cannot hear any music anymore as the Euro 9.99 coul not be charged from my account. So what can i do to use Deezer in future? Will the amount be charged again?
I cannot hear any music anymore as the Euro 9.99 coul not be charged from my account. So what can i do to use Deezer in future? Will the amount be charged again?
+1mikhail.kossilov wrote:
I have premium subscription and my payment mode was tight to PayPal account.
My credit card which was assigned to PayPal expired, so Diser fail to get monthly fee day before yesterday. Today I attached new card to PayPal account.
Will payment to Diser goes automatically or I need to do something?
My credit card which was assigned to PayPal expired, so Diser fail to get monthly fee day before yesterday. Today I attached new card to PayPal account.
Will payment to Diser goes automatically or I need to do something?
No need to do anything, the system will try again automatically 😉
I have premium subscription and my payment mode was tight to PayPal account.
My credit card which was assigned to PayPal expired, so Diser fail to get monthly fee day before yesterday. Today I attached new card to PayPal account.
Will payment to Diser goes automatically or I need to do something?
My credit card which was assigned to PayPal expired, so Diser fail to get monthly fee day before yesterday. Today I attached new card to PayPal account.
Will payment to Diser goes automatically or I need to do something?
+1r3deemer wrote:
Hi,
Yes, I am only trying with paypal. I am not redirected to the PayPal page at all. The error message appears immediately after I click 'Start subscription'.
I will send you a private message about this 🙂
Anja wrote:
Hi there, are you only trying paypal as a payment method? If so, when exactly does this message appear? Are you already on the paypal page when this message appears or does it happen before?
Hi,
Yes, I am only trying with paypal. I am not redirected to the PayPal page at all. The error message appears immediately after I click 'Start subscription'.
+1r3deemer wrote:
Hi,
Thank you for your answer. I just tried what you mentioned but unfortunately there's no luck, I get 'We are unable to complete your transaction.' No other details are provided in the error message. Tried with private and normal mode in Firefox and IE11 (cleared cookies and cache). Tried on a different computer with the same result. Thank you.
Thank you for your answer. I just tried what you mentioned but unfortunately there's no luck, I get 'We are unable to complete your transaction.' No other details are provided in the error message. Tried with private and normal mode in Firefox and IE11 (cleared cookies and cache). Tried on a different computer with the same result. Thank you.
Hi there, are you only trying paypal as a payment method? If so, when exactly does this message appear? Are you already on the paypal page when this message appears or does it happen before?
Hi,
Thank you for your answer. I just tried what you mentioned but unfortunately there's no luck, I get 'We are unable to complete your transaction.' No other details are provided in the error message. Tried with private and normal mode in Firefox and IE11 (cleared cookies and cache). Tried on a different computer with the same result. Thank you.
Thank you for your answer. I just tried what you mentioned but unfortunately there's no luck, I get 'We are unable to complete your transaction.' No other details are provided in the error message. Tried with private and normal mode in Firefox and IE11 (cleared cookies and cache). Tried on a different computer with the same result. Thank you.
+7r3deemer wrote:
Hi, I always pay my monthly subscription via PayPal. Today I got the payment failed email from you because there were no funds available. I then refunded the account, went to 'Change my payment method' and hit 'Update' so that a new payment transaction will start. Unfortunately the payment is still refused even though now funds are available. I tried this several times but with the same result. Is there something that can be done? Thank you.
Hi, please don't change the payment method, subscribe again with the new payment. Open your account from a computer and subscribe again 🙂 Let me know if it works!
Hi, I always pay my monthly subscription via PayPal. Today I got the payment failed email from you because there were no funds available. I then refunded the account, went to 'Change my payment method' and hit 'Update' so that a new payment transaction will start. Unfortunately the payment is still refused even though now funds are available. I tried this several times but with the same result. Is there something that can be done? Thank you.
+1Hello,
At the moment i had to pay my monthly payment i did not have enough money on my account. So now i do not have a premium account anymore. How can I re-active this?
At the moment i had to pay my monthly payment i did not have enough money on my account. So now i do not have a premium account anymore. How can I re-active this?
+7Hi @mari.makela98 , don't worry, we got the payment yesterday 🙂 If you have any more question about payments, please get in touch with our support here 😉
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