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Grace period for failed payment

  • 5 January 2018
  • 29 replies
  • 1310 views
B
Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....
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Best answer by Ana. 23 February 2018, 17:37

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29 replies

Ana.
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My automatic payment did not go, kindly retry it

usually the system tries again automatically after one or two days, so no need to do anything for now, but if the subscription was cancelled because of the failed payment, then you need to resubscribe with your payment details again.
Ana.
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Hi, I have received an email to say that my payment has failed, I did a 3 month trial and wish to stay on with deezer, however I wasn’t aware of the date the money would be leaving my acount on in March, I don’t actually get paid until 23rd of March, can I set it up to come out at this date or shortly after this date?

Thank you

No worries, your payment now is schedule for the 24th 😉
C
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Hi, 

I've had an email that my payment today was unsuccessful, I'm not sure what your grace period is but i don't usually get payed until the 30th of the month is it possible to change the payment day to just after this date? 

Jaime.
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Hey @caitlin-correia please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks :)

F
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Hey my payment was due today but hadn't loaded any money to my account but I'm expecting my payment this week could my subscription be valid till 15th? before I start switching cards
Anja
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Hi @beast , I can't tell you when your account would be downgraded to free but Deezer will automatically try again on 07/01/2018. 🙂
T
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My automatic payment did not go, kindly retry it
C
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My renewal failed due to limited funds in my bank account. I have added the required funds to my bank account, how do i prompt deezer to retry the renewal
Ana.
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@chikeorah see above ☝️
J
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Hi, I have received an email to say that my payment has failed, I did a 3 month trial and wish to stay on with deezer, however I wasn’t aware of the date the money would be leaving my acount on in March, I don’t actually get paid until 23rd of March, can I set it up to come out at this date or shortly after this date?

Thank you
M
Hey! I have haad deezer+ since last summer and today i forgot to out more money to my bank account so the payment didn’t work.i got an email to change the paying method so i did but i still cant pay. What should i do?
Rafael.
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Hi @mari.makela98 , don't worry, we got the payment yesterday 🙂 If you have any more question about payments, please get in touch with our support here 😉
R
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Hello,
At the moment i had to pay my monthly payment i did not have enough money on my account. So now i do not have a premium account anymore. How can I re-active this?
Ana.
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@Rob.van.Deursen I checked here and your last payment was actually chargedback so that means the subscription was automatically cancelled. To reactivate it, you need to resubscribe on this link - https://www.deezer.com/en/offers/ 🙂
R
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Hi, I always pay my monthly subscription via PayPal. Today I got the payment failed email from you because there were no funds available. I then refunded the account, went to 'Change my payment method' and hit 'Update' so that a new payment transaction will start. Unfortunately the payment is still refused even though now funds are available. I tried this several times but with the same result. Is there something that can be done? Thank you.
Rafael.
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Userlevel 7
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Hi, I always pay my monthly subscription via PayPal. Today I got the payment failed email from you because there were no funds available. I then refunded the account, went to 'Change my payment method' and hit 'Update' so that a new payment transaction will start. Unfortunately the payment is still refused even though now funds are available. I tried this several times but with the same result. Is there something that can be done? Thank you.

Hi, please don't change the payment method, subscribe again with the new payment. Open your account from a computer and subscribe again 🙂 Let me know if it works!
R
Rank
Hi,

Thank you for your answer. I just tried what you mentioned but unfortunately there's no luck, I get 'We are unable to complete your transaction.' No other details are provided in the error message. Tried with private and normal mode in Firefox and IE11 (cleared cookies and cache). Tried on a different computer with the same result. Thank you.
Anja
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Hi,

Thank you for your answer. I just tried what you mentioned but unfortunately there's no luck, I get 'We are unable to complete your transaction.' No other details are provided in the error message. Tried with private and normal mode in Firefox and IE11 (cleared cookies and cache). Tried on a different computer with the same result. Thank you.

Hi there, are you only trying paypal as a payment method? If so, when exactly does this message appear? Are you already on the paypal page when this message appears or does it happen before?
R
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Hi there, are you only trying paypal as a payment method? If so, when exactly does this message appear? Are you already on the paypal page when this message appears or does it happen before?

Hi,

Yes, I am only trying with paypal. I am not redirected to the PayPal page at all. The error message appears immediately after I click 'Start subscription'.

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Ana.
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Userlevel 7
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Hi,

Yes, I am only trying with paypal. I am not redirected to the PayPal page at all. The error message appears immediately after I click 'Start subscription'.

I will send you a private message about this 🙂
M
I have premium subscription and my payment mode was tight to PayPal account.
My credit card which was assigned to PayPal expired, so Diser fail to get monthly fee day before yesterday. Today I attached new card to PayPal account.
Will payment to Diser goes automatically or I need to do something?
Ana.
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Userlevel 7
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I have premium subscription and my payment mode was tight to PayPal account.
My credit card which was assigned to PayPal expired, so Diser fail to get monthly fee day before yesterday. Today I attached new card to PayPal account.
Will payment to Diser goes automatically or I need to do something?

No need to do anything, the system will try again automatically 😉
C
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I cannot hear any music anymore as the Euro 9.99 coul not be charged from my account. So what can i do to use Deezer in future? Will the amount be charged again?
Ana.
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Userlevel 7
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I cannot hear any music anymore as the Euro 9.99 coul not be charged from my account. So what can i do to use Deezer in future? Will the amount be charged again? I checked here and no payments are scheduled so all you need to start using Deezer again is resubscribe on this link https://www.deezer.com/en/offers 🙂
Rudi
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Hi there @Frank Teflon

I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉

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