Best answer by Ana.
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Grace period for failed payment
Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....
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Hey! I have haad deezer+ since last summer and today i forgot to out more money to my bank account so the payment didn’t work.i got an email to change the paying method so i did but i still cant pay. What should i do?
Userlevel 7
+1
Thank you
No worries, your payment now is schedule for the 24th 😉
Hi, I have received an email to say that my payment has failed, I did a 3 month trial and wish to stay on with deezer, however I wasn’t aware of the date the money would be leaving my acount on in March, I don’t actually get paid until 23rd of March, can I set it up to come out at this date or shortly after this date?
Thank you
Thank you
Userlevel 7
+1
Userlevel 7
+1
usually the system tries again automatically after one or two days, so no need to do anything for now, but if the subscription was cancelled because of the failed payment, then you need to resubscribe with your payment details again.
My renewal failed due to limited funds in my bank account. I have added the required funds to my bank account, how do i prompt deezer to retry the renewal
My automatic payment did not go, kindly retry it
Userlevel 7
+1
Hi @beast , I can't tell you when your account would be downgraded to free but Deezer will automatically try again on 07/01/2018. 🙂
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