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Grace period for failed payment

  • 5 January 2018
  • 33 replies
  • 1447 views

Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....
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Best answer by Ana. 23 February 2018, 17:37

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33 replies

Hey my payment was due today but hadn't loaded any money to my account but I'm expecting my payment this week could my subscription be valid till 15th? before I start switching cards
Userlevel 7
Badge +7
Hi there @Frank Teflon

I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉

Hi, 

I've had an email that my payment today was unsuccessful, I'm not sure what your grace period is but i don't usually get payed until the 30th of the month is it possible to change the payment day to just after this date? 

Userlevel 7
Badge +7

Hey @caitlin-correia please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks :)

My payment failed because I cancelled credit card that was compromised. How do I remove the deactivated card from account. Added new card number but old card still appears for payment. Tried to  Resubscribed but system unavailable.

Userlevel 7
Badge +6

Hi @XoticBuddafly, thank you for reaching out and sharing your situation.

I want to inform you that I have already deactivated the card from your account.

If you have any further concerns, please feel free to let me know.

Greetings,

Thank you, I assume that the new payment method has been activated for December bill?

Userlevel 7
Badge +6

Hi @XoticBuddafly, I've checked the system, and everything is in order for your payment in December.

However, for the upcoming payment, you'll need to add the new payment method details to your Deezer account.

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