Best answer by Ana.
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Grace period for failed payment
Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....
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Hey my payment was due today but hadn't loaded any money to my account but I'm expecting my payment this week could my subscription be valid till 15th? before I start switching cards
Userlevel 7
+7
Hi there @Frank Teflon
I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉
I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉
Hi,
I've had an email that my payment today was unsuccessful, I'm not sure what your grace period is but i don't usually get payed until the 30th of the month is it possible to change the payment day to just after this date?
Userlevel 7
+7
Hey
Thanks :)
My payment failed because I cancelled credit card that was compromised. How do I remove the deactivated card from account. Added new card number but old card still appears for payment. Tried to Resubscribed but system unavailable.
Userlevel 7
+5
Hi
I want to inform you that I have already deactivated the card from your account.
If you have any further concerns, please feel free to let me know.
Greetings,
Thank you, I assume that the new payment method has been activated for December bill?
Userlevel 7
+5
Hi
However, for the upcoming payment, you'll need to add the new payment method details to your Deezer account.
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