Answered

Grace period for failed payment

5 years ago
5 January 2018
29 replies
1279 views

beast
0 replies

Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....

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Best answer by Ana. 23 February 2018, 17:37

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Frank Teflon
Runaway Baby
3 replies
4 years ago
11 March 2019

Hey my payment was due today but hadn't loaded any money to my account but I'm expecting my payment this week could my subscription be valid till 15th? before I start switching cards

Userlevel 7

Rudi
The Godfather
14351 replies
4 years ago
12 March 2019

Hi there @Frank Teflon

I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉

Hi,

I've had an email that my payment today was unsuccessful, I'm not sure what your grace period is but i don't usually get payed until the 30th of the month is it possible to change the payment day to just after this date?

Userlevel 7

Jaime.
Community Manager
3595 replies
1 year ago
27 March 2022

Hey @caitlin-correia please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks :)

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