Grace period for failed payment
Best answer by Ana.
usually the system tries again automatically after one or two days, so no need to do anything for now, but if the subscription was cancelled because of the failed payment, then you need to resubscribe with your payment details again.
+9I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉
Hi,
I've had an email that my payment today was unsuccessful, I'm not sure what your grace period is but i don't usually get payed until the 30th of the month is it possible to change the payment day to just after this date?
+7Hey
Thanks :)
My payment failed because I cancelled credit card that was compromised. How do I remove the deactivated card from account. Added new card number but old card still appears for payment. Tried to Resubscribed but system unavailable.
+6Hi
I want to inform you that I have already deactivated the card from your account.
If you have any further concerns, please feel free to let me know.
Greetings,
Thank you, I assume that the new payment method has been activated for December bill?
+6Hi
However, for the upcoming payment, you'll need to add the new payment method details to your Deezer account.
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