Grace period for failed payment

@Rob.van.Deursen I checked here and your last payment was actually chargedback so that means the subscription was automatically cancelled. To reactivate it, you need to resubscribe on this link - https://www.deezer.com/en/offers/ 🙂

Hi, I always pay my monthly subscription via PayPal. Today I got the payment failed email from you because there were no funds available. I then refunded the account, went to 'Change my payment method' and hit 'Update' so that a new payment transaction will start. Unfortunately the payment is still refused even though now funds are available. I tried this several times but with the same result. Is there something that can be done? Thank you.

Hi, I always pay my monthly subscription via PayPal. Today I got the payment failed email from you because there were no funds available. I then refunded the account, went to 'Change my payment method' and hit 'Update' so that a new payment transaction will start. Unfortunately the payment is still refused even though now funds are available. I tried this several times but with the same result. Is there something that can be done? Thank you.

Hi, please don't change the payment method, subscribe again with the new payment. Open your account from a computer and subscribe again 🙂 Let me know if it works!

Hi,

Thank you for your answer. I just tried what you mentioned but unfortunately there's no luck, I get 'We are unable to complete your transaction.' No other details are provided in the error message. Tried with private and normal mode in Firefox and IE11 (cleared cookies and cache). Tried on a different computer with the same result. Thank you.

Hi,

Thank you for your answer. I just tried what you mentioned but unfortunately there's no luck, I get 'We are unable to complete your transaction.' No other details are provided in the error message. Tried with private and normal mode in Firefox and IE11 (cleared cookies and cache). Tried on a different computer with the same result. Thank you.

Hi there, are you only trying paypal as a payment method? If so, when exactly does this message appear? Are you already on the paypal page when this message appears or does it happen before?

Hi,

Yes, I am only trying with paypal. I am not redirected to the PayPal page at all. The error message appears immediately after I click 'Start subscription'.

I will send you a private message about this 🙂

I have premium subscription and my payment mode was tight to PayPal account.
My credit card which was assigned to PayPal expired, so Diser fail to get monthly fee day before yesterday. Today I attached new card to PayPal account.
Will payment to Diser goes automatically or I need to do something?

I have premium subscription and my payment mode was tight to PayPal account.
My credit card which was assigned to PayPal expired, so Diser fail to get monthly fee day before yesterday. Today I attached new card to PayPal account.
Will payment to Diser goes automatically or I need to do something?

No need to do anything, the system will try again automatically 😉

I cannot hear any music anymore as the Euro 9.99 coul not be charged from my account. So what can i do to use Deezer in future? Will the amount be charged again?