Grace period for failed payment

Hi @beast , I can't tell you when your account would be downgraded to free but Deezer will automatically try again on 07/01/2018. 🙂

My automatic payment did not go, kindly retry it

My renewal failed due to limited funds in my bank account. I have added the required funds to my bank account, how do i prompt deezer to retry the renewal

@chikeorah see above ☝️

Hi, I have received an email to say that my payment has failed, I did a 3 month trial and wish to stay on with deezer, however I wasn’t aware of the date the money would be leaving my acount on in March, I don’t actually get paid until 23rd of March, can I set it up to come out at this date or shortly after this date?

Thank you

Hi, I have received an email to say that my payment has failed, I did a 3 month trial and wish to stay on with deezer, however I wasn’t aware of the date the money would be leaving my acount on in March, I don’t actually get paid until 23rd of March, can I set it up to come out at this date or shortly after this date?

Thank you

No worries, your payment now is schedule for the 24th 😉

Hey! I have haad deezer+ since last summer and today i forgot to out more money to my bank account so the payment didn’t work.i got an email to change the paying method so i did but i still cant pay. What should i do?

Hi @mari.makela98 , don't worry, we got the payment yesterday 🙂 If you have any more question about payments, please get in touch with our support here 😉

Hello,
At the moment i had to pay my monthly payment i did not have enough money on my account. So now i do not have a premium account anymore. How can I re-active this?