Cancellation of subscription in Russia

Forum|Forum|4 years ago
March 2, 2022
63 replies
5401 views

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

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Best answer by Jaime.Deezer

We are discontinuing our service in Russia because we can no longer operate in this territory under the current legal conditions and economic sanctions.
Unfortunately as we run our service in a similar manner in Belarus, we have to stop operating there too.

You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed).
Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore.
If you are on a monthly plan, your access to Deezer will end within a month.

We don't know yet when we will operate again in Russia and Belarus, but we will keep our users informed.

Show previous replies

H

Hlib Kutukov

I’m against military operations, different invasions and wars. I can’t be responsible for government decisions. Nobody is blaming citizens of other countries for their conflicts all over the world even if they have democracy and people have more influence for their leaders. I didn’t break the law or something like this. The only reason is wrong place of birth. How can we call it? Discrimination. It’s very nice, Deezer.

fire4bull

One Hit Wonder

Whoah. That really sad for me.😞 I discovered this service and it’s so much better than others, i’m literally now losing sleep trying to find a solution. You are amazing team, you’ve made the greatest service. I don’t want to switch to others neither to lose my account i got so lovely music collection. Well f/ck it(, I used to lose every time i build.

Or wait! Would a gift card work on russian account?

Or if my let’s say french or german friend add me to his family group, would it work?

Tell me if you know a way, it’d make me happy believe it or not)) I don’t blame no one and i feel your loyalty to costumers and it’s sad when someone forces us to do something, it’ll get better, thank you all, it was a pleasure to use it, hope i still will be able to 🙂

L

Los Pizdos

Roadie

Dear Team Deezer!

I can fully understand your anger with the situ, but cancelling Russian users you are sending a wrong message to the wrong people. The Deezer subscribers here are progressive part of the society and by alienating them you achieve nothing, and actually the opposite - turning them to the Dark Side. These times are hard enough for us, believe me.

Please try to pass on this concept to your policymakers and looking forward hearing more fine sounds from your team.

Peace to Ukraine! Peace to All!

Вот же гнида..

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