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One Hit Wonder
March 2, 2022
Answered

Cancellation of subscription in Russia

  • March 2, 2022
  • 63 replies
  • 5401 views

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

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    Best answer by Jaime.Deezer

    We are discontinuing our service in Russia because we can no longer operate in this territory under the current legal conditions and economic sanctions.
    Unfortunately as we run our service in a similar manner in Belarus, we have to stop operating there too.

    You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed).
    Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore.
    If you are on a monthly plan, your access to Deezer will end within a month. 


    We don't know yet when we will operate again in Russia and Belarus, but we will keep our users informed.

    63 replies

    Roadie
    March 5, 2022

    I am moving from Russia to Turkey. Will I be able to renew my subscription from there? 

    Guitar Hero
    March 5, 2022

    We are discontinuing our service in Russia because we can no longer operate in this territory under the current legal conditions and economic sanctions.
    Unfortunately as we run our service in a similar manner in Belarus, we have to stop operating there too.

    We don't know yet when we will operate again in Russia and Belarus, but we will keep our users informed.

    Which is by the way a complete load of @#$t, because currently there are no specific sanctions prohibiting EU company to stream to Russian users or accept payment from users in Russia. When Deezer made a voluntary decision to stop servicing a country for political reasons, at least have  courage not to pretend it’s due to “sanctions”.

    EDIT: As I found myself today losing my favourite music in my home AV, my car and for my teenage daughter and elderly father too,  I was testing other solutions. So far the best alternative solution I’ve found is SberMusic - FLAC streaming, decent quality, very decent tracks selection (I listen to classic rock, jazz and classical music - so far no loss and even some gains vs. Deezer). Also significantly cheaper, especially if you take a promo yearly package from the bank - 1390 RUR per year currently.

    Guitar Hero
    March 5, 2022

    Hi. I started to use Deezer about 5 years ago. I lived in Russia. I moved from Russia now. I received a notification couple days ago that my subscription will be ended soon due to political situation and sanctions. 
    Since I don’t live in Russia anymore, will my subscription continue to function? Or what shall I do?

    Rockstar
    March 5, 2022

    How do you currently pay for your account? If you’re currently paying via a credit card issued by a Russian bank or direct transfer from a Russian bank Deezer would have no reasonable choice, from a business perspective, than to cancel your account since there’s no longer a fund transfer mechanism in place for them to get paid. I suggest contacting Deezer Support Team to update your country of residence and method of payment.

    Rockstar
    March 5, 2022

    Which is by the way a complete load of @#$t, because currently there are no specific sanctions prohibiting EU company to stream to Russian users or accept payment from users in Russia. When Deezer made a voluntary decision to stop servicing a country for political reasons, at least have  courage not to pretend it’s due to “sanctions”.

     

    I don’t think you understand the nature of the sanctions. Under the current sanctions Deezer and other European companies can’t receive payments from most Russian banks since they’ve been removed from the SWIFT network. Even though they have your credit card number they won’t get paid by your bank since there’s no longer a transfer mechanism in place for this to happen.

    Guitar Hero
    March 5, 2022

    Deezer and other European companies can’t receive payments from most Russian banks since they’ve been removed from the SWIFT network.

    Information about swift is not correct. Swift payments are blocked for 7 banks. The remaining 328 banks are not blocked. Spotify accepts payments, Deezer complains about swift instead of making money. Deezer, you just shot yourself in the knee.

    Guitar Hero
    March 5, 2022

    Which is by the way a complete load of @#$t, because currently there are no specific sanctions prohibiting EU company to stream to Russian users or accept payment from users in Russia. When Deezer made a voluntary decision to stop servicing a country for political reasons, at least have  courage not to pretend it’s due to “sanctions”.

     

    I don’t think you understand the nature of the sanctions. Under the current sanctions Deezer and other European companies can’t receive payments from most Russian banks since they’ve been removed from the SWIFT network. Even though they have your credit card number they won’t get paid by your bank since there’s no longer a transfer mechanism in place for this to happen.

    Sorry but I don’t think you understand how SWIFT works. It is not even used when a payment goes via card acquiring system, like Visa or Mastercard. Shutting a bank out of SWIFT in no way hinders  Visa/Mastercard payment.

    Roadie
    March 6, 2022

    Hi Team

    Roadie
    March 6, 2022

    Уважаемый deezer, вы предали своих подписчиков по политическим соображениям, хотя музыка далека от политики, доверие к ВАм как к компании которая дорожит своими пользователями полностью утрачено!!!!!!!!!!!!!

    Jaime.Deezer
    Community Manager
    Community Manager
    March 6, 2022

    Hi @Ivan.Smith You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed). Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore. If you are on a monthly plan, your access to Deezer will end within a month. 
    If you have any further questions please let us know 
    :nerd: