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One Hit Wonder
March 2, 2022
Answered

Cancellation of subscription in Russia

  • March 2, 2022
  • 63 replies
  • 5401 views

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

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    Best answer by Jaime.Deezer

    We are discontinuing our service in Russia because we can no longer operate in this territory under the current legal conditions and economic sanctions.
    Unfortunately as we run our service in a similar manner in Belarus, we have to stop operating there too.

    You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed).
    Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore.
    If you are on a monthly plan, your access to Deezer will end within a month. 


    We don't know yet when we will operate again in Russia and Belarus, but we will keep our users informed.

    63 replies

    Guitar Hero
    March 4, 2022

    В яндекс музыке есть экспорт из акка дизера, я переезжаю туда. 

    Яндекс,как и Сбер,и Эпл никак не сравнится с Дизер по качеству звука и подборкам!

    Кстати, Я.Музыка не единственный путь. Есть и другие для миграции на tunemymusic.com

    Roadie
    March 4, 2022

    Dear Team Deezer!

    I can fully understand your anger with the situ, but cancelling Russian users you are sending a wrong message to the wrong people. The Deezer subscribers here are progressive part of the society and by alienating them you achieve nothing, and actually the opposite - turning them to the Dark Side. These times are hard enough for us, believe me.

    Please try to pass on this concept to your policymakers and looking forward hearing more fine sounds from your team.

    Peace to Ukraine! Peace to All!

     

    Roadie
    March 4, 2022

    Мне нравился  ваш сервис до сегодняшнего вашего решения.Я сам отказываюсь от вас.  Не уведомляйте меня об открытии вашего сервиса. Жаль, но вы навсегда потеряли Россию как рынок поддавшись истерии и не разобравшись в ситуации.  Предавшие один раз, предадут и в будущем, у нас такие законы. Не могу пожелать вам удачи.

    Roadie
    March 4, 2022

    Good afternoon.
    Unfortunately I learned about your decision.
    You made this decision.
    I did not start what is happening in the world now, but I paid you My money, and you provided me with the musical material that I like.
    Now you will not receive these funds (and, accordingly, music performers).
    Well, I will look for how to find this musical material on the Internet. And most likely I will find it on other resources.
    When you reappear with a proposal for cooperation, it is not certain that I will choose you.
    Thank you for being with me.

    Roadie
    March 4, 2022

    Today I received an email about Deezer closing all Russian accounts

    why…….

    Please, I wasn't even born when Putin became a president. I couldn't possibly change the situation and I never supported him. I mean, I turned 18 only a few months ago and couldn't join any demonstrations till that day cause I didn't want any consequences for my parents and cause it's genuinely dangerous to present an opposite opinion in a totalitarian state we're "lucky" to exist. 
     
    I used Deezer for 3 years or so, you were my favorite streaming service and I never thought music could be involved in such geopolitical confrontation. 
     
    One of the accounts I truly admired was your Ukraine redactor, Sergii. I've discovered a lot of good albums thanks to him. 
     
    Things could be worse than losing a streaming service access, I know. But please stop that generalization of Russian society. Even if the reasonable people are a minority in Russia, that doesn't mean we all can just emigrate.
     
    At least I wish you could provide some complicated way to keep my account, changing the location via VPN or smth, I don't know.…
     
    it's like, my mentality is half made up of music, at least
     
    and my whole listening life, all my 900+ saved albums and 100+ playlists - its all there
     
    I even communicate with some people through Deezer - with my close friends and my ex girlfriend - by sending songs or sharing playlists
    March 4, 2022

    Isn't Deezer afraid to lose those users to Amazon Music, Spotify or any other music streaming service? The question remains if those users will return when Deezer is available  again in Russia?

    March 5, 2022

    Hey @Salem85 

    Deezer is discontinuing service in Russia & Belarus until further notice. Free users will not have access to Deezer anymore whilst paying users will have access until their next billing date, upon which they lose access to Deezer.

    Guitar Hero
    March 5, 2022

    As a user from Russia, I want to say that Deezer users here are terribly few, but they all understand the benefits of your service - believe me, there are subscriptions with much better conditions in Russia, users from Russia are with you not because of this.

    Being a minority, we can be smart enough to use your service through workarounds. You won't win if we can get full access to the media library semi-legally, through accounts in other countries, or bypass your protection natively by talented modders. And we will be able to.

    Believe me, the minority I'm talking about are not happy about government action. Trying to play politics (which is exactly what you're doing - for example, Spotify said that destroying its service in Russia would only make it worse for real people) will only make it worse for the service or its reputation. I hope you'll hear these words and don't completely deactivate accounts and break access from Russia - it's the only way we can stay with Deezer without hurting your service. 

    Guitar Hero
    March 5, 2022

    Thank you Deezer (*sarcasm) for cancelling all Russian accounts on political reasons.

    You’re already replaced - there are other streaming services out there...

    Roadie
    March 5, 2022

    Добрый день!

    Я из России, и к сожалению,  из рассылки я понял, что наше с Вами сотрудничество подходит к концу, я хотел бы уточнить по подписке, она у меня будет доступна до конца периода за которое она была оплачена, это до осени, а потом без возможности продления? В этой ситуации я опасаюсь полного отказа работы сервиса на территории России, и даже оплаченный период, возможно, мне будет не доступен, тогда в этом случае может лучше досрочно расторгнуть все подписки?