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Cancellation of subscription in Russia

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64 replies

M
Rank

Hello, today I have noticed that my subscription renewal was canceled, what was the reason of that and why I can't change it?

D
Rank

Deezer has discontinued their service to Russia until further notice. According to a post earlier by Deezer, free users will lose access, and paid users will lose access after their next billing date. 

Я не получал никакого предварительного уведомления об отключении в России!

B
Rank

В яндекс музыке есть экспорт из акка дизера, я переезжаю туда. 

H
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I’m against military operations, different invasions and wars. I can’t be responsible for government decisions. Nobody is blaming citizens of other countries for their conflicts all over the world even if they have democracy and people have more influence for their leaders. I didn’t break the law or something like this. The only reason is wrong place of birth. How can we call it? Discrimination. It’s very nice, Deezer.

 

B
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В яндекс музыке есть экспорт из акка дизера, я переезжаю туда. 

Яндекс,как и Сбер,и Эпл никак не сравнится с Дизер по качеству звука и подборкам!

Согласен, но миграция это способ сохранить коллекцию, пока дизер играет в политику.

B
Rank

В яндекс музыке есть экспорт из акка дизера, я переезжаю туда. 

Яндекс,как и Сбер,и Эпл никак не сравнится с Дизер по качеству звука и подборкам!

Кстати, Я.Музыка не единственный путь. Есть и другие для миграции на tunemymusic.com

fire4bull
Rank

Whoah. That really sad for me.😞 I discovered this service and it’s so much better than others, i’m literally now losing sleep trying to find a solution. You are amazing team, you’ve made the greatest service. I don’t want to switch to others neither to lose my account i got so lovely music collection. Well f/ck it(, I used to lose every time i build.

Or wait!  Would a gift card work on russian account?

Or if my let’s say french or german friend add me to his family group, would it work?

Tell me if you know a way, it’d make me happy believe it or not)) I don’t blame no one and i feel your loyalty to costumers and it’s sad when someone forces us to do something, it’ll get better, thank you all, it was a pleasure to use it, hope i still will be able to 🙂 

A

Hey @Salem85 

Deezer is discontinuing service in Russia & Belarus until further notice. Free users will not have access to Deezer anymore whilst paying users will have access until their next billing date, upon which they lose access to Deezer.

B
Rank

I am moving from Russia to Turkey. Will I be able to renew my subscription from there? 

R
Rank
Userlevel 6
Badge +5

How do you currently pay for your account? If you’re currently paying via a credit card issued by a Russian bank or direct transfer from a Russian bank Deezer would have no reasonable choice, from a business perspective, than to cancel your account since there’s no longer a fund transfer mechanism in place for them to get paid. I suggest contacting Deezer Support Team to update your country of residence and method of payment.

S
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Добрый день!

Каждый месяц 3-го числа приходил на почту мой музыкальный месяц, а сейчас не пришел. Обидное.. )

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Ivan.Smith You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed). Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore. If you are on a monthly plan, your access to Deezer will end within a month. 
If you have any further questions please let us know :nerd:

I
Rank

Добрый день!

Я из России, и к сожалению,  из рассылки я понял, что наше с Вами сотрудничество подходит к концу, я хотел бы уточнить по подписке, она у меня будет доступна до конца периода за которое она была оплачена, это до осени, а потом без возможности продления? В этой ситуации я опасаюсь полного отказа работы сервиса на территории России, и даже оплаченный период, возможно, мне будет не доступен, тогда в этом случае может лучше досрочно расторгнуть все подписки?

Jaime.
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Userlevel 7
Badge +7

@Blacklight1138 you’ll need to pay for your subscription with a payment method issued in the same country you are trying to subscribe in order to work (in this case Turkey)
Thanks 

Jaime.
Rank
Userlevel 7
Badge +7

Hey @argen666 how can I help?

L
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Dear Team Deezer!

I can fully understand your anger with the situ, but cancelling Russian users you are sending a wrong message to the wrong people. The Deezer subscribers here are progressive part of the society and by alienating them you achieve nothing, and actually the opposite - turning them to the Dark Side. These times are hard enough for us, believe me.

Please try to pass on this concept to your policymakers and looking forward hearing more fine sounds from your team.

Peace to Ukraine! Peace to All!

 

Вот же гнида..

V
Rank

Hi @Ivan.Smith You will still be able to enjoy Deezer benefits until the end of your current subscription period (already billed). Until the end of your subscription, you will still be able to listen to Deezer ad-free, download music, all in high fidelity. However, your subscription will not be renewed when it comes to an end, and you will not be charged by Deezer anymore. If you are on a monthly plan, your access to Deezer will end within a month. 
If you have any further questions please let us know :nerd:

@Jaime. Does this mean that gift cards purchased earlier will be available for activation?

O
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Hi Rick. Thank you for help. Tell me please where and how can I change my payment method. Cannot find it in the App. 

R
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Userlevel 6
Badge +5

I suggest clicking on the link above to connect with Support directly to let them know that you've moved and ask them to update your country or residence. Instead of sending updated payment information I'd ask them first if they need it. 

O
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Thank you 

A
Rank

Hi, 

Is it possible to move my account to another country? At the moment I’m staying in the UK and I have an UK card to pay for the subscription. Can’t find any info. 
I guess I can create a new account, but I’d prefer to keep all my favorites and playlists. 
Another related question- you lock the Russian accounts, but 3-6 months later the service is restored - will all my old favs/playlists stay with old account?

S
Rank

I fully support!  this is a betrayal!

bluezzbastardzz
Rank
Userlevel 7
Badge +8

Spotify, by comparison, has exactly the same payment problems as everyone else these days - but doesn't completely exit the market and close access to free accounts.  Time to observe and draw conclusions - which of the services really takes steps towards its audience, without dividing people into good and bad, and who turns on the artificial intelligence mode, without any hint of empathy

As far as I know, Spotify now disabled subscribing to or extending a Premium tier for Russian users as well, and they did not offer a free ad-supported tier before anyhow, also closed their Russian office a few days ago. Existing Premium accounts still have access until it runs out, similar to Deezer. If this info is wrong, please correct me.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
A
Rank
Userlevel 2
Badge

Spotify, by comparison, has exactly the same payment problems as everyone else these days - but doesn't completely exit the market and close access to free accounts.  Time to observe and draw conclusions - which of the services really takes steps towards its audience, without dividing people into good and bad, and who turns on the artificial intelligence mode, without any hint of empathy

As far as I know, Spotify now disabled subscribing to or extending a Premium tier for Russian users as well, and they did not offer a free ad-supported tier before anyhow, also closed their Russian office a few days ago. Existing Premium accounts still have access until it runs out, similar to Deezer. If this info is wrong, please correct me.

They really closed the office for a while, but left free accounts after the premium subscription expired.  And they confirmed in a press release that they were not going to leave the market

M
Rank

Евросоюз так решил. Компаниям, которые не подчинились решению, грозят вторичными санкциями, так что Deezer был обязан. Я тоже не фанат таких решений в отношении целой страны без разбора.

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