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F
Runaway Baby
FranciszRunaway Baby
asked in Your account, favorites and playlists
Can't delete albums previously liked

Hi,I just got back to Deezer after 12 years and I apparently liked 2 albums that I cannot delete (see attached).Can you help me? 

473
E
Tiny Dancer
27 days ago
N
Runaway Baby
nyx1Runaway Baby
asked in Android
Error

Page didn't load. I don't know how to fix this. It's been this way for a bit. 

344
Y
Tiny Dancer
27 days ago
D
Tiny Dancer
Daniel Jake BrysonTiny Dancer
asked in Features & Feedback
Being logged out of Desktop version every day.

The app keeps logging me out and I have to put up with an insane amount of Captchas, some that I can’t even finish because there are no identifiable images left to click! So I’m stuck in this loop when really I should already be listening to music. I will be switching to another service that isn’t Spotify if I have to keep doing this. Apple at least had me resetting my password via email which was quicker than this. 

16616
V
Lover
27 days ago
B
Runaway Baby
b100dianRunaway Baby
asked in Features & Feedback
APIs to enable 3rd party apps? NDK not available, Javascript SDK not working

Hi,I would like to create a Deezer app for SailfishOS.Plan 1 (native, better mobile power management, preffered)It used to be that you offered an NDK, compiled for armv7hl (32-bit) but now the OS is mostly migrated to 64-bit only, so that would not help today.Is there an aarch64 NDK release? Plan 2 (Javascript, faster development time, speedy)I’ve read the Javascript SDK docs and hosted a page on my domain, with a channel.html and all.The URL it tries to load (https://www.deezer.com/plugins/player.php?channel=http://MY_DOMAIN/channel.html&app_id=MY_APP_ID&width=800&height=300) does not exist anymore (MY_ vars are correct).Basically player.php is 404. Plan 3: (Use the JSON API + Widget player, unsupported?)I don’t see this documented anywhere. Basically you can request user’s playlists like https://developers.deezer.com/api/user/playlists and with the results, instantiate a widget like <iframe title="deezer-widget" src="https://widget.deezer.com/widget/dark/playlist/14794

49714
Jaime.Deezer
Community Manager
27 days ago
T
Lover
Tarık Alp OnarLover
asked in Features & Feedback
My deezer mobile app is messed up after yesterday's update.

I know, the option to sort the songs alphabetically removed intentionally. But that’s not the only problem I faced. Album names sometimes are written on the now playing screen, sometimes they aren’t. Also for many songs, lyrics have disappeared. But whenever i play those songs from the album page, the lyrics are there. I tried to talk with the support agents but couldn’t manage to do so. I also tried to send an email but nothing happened. If this goes like this, I’ll have to migrate to another music app, unfortunately.

471
Jaime.Deezer
Community Manager
27 days ago
F
Runaway Baby
Felix WagnerRunaway Baby
asked in Android
Deezer playback stops randomly when connected via Bluetooth

Deezer playback stops randomly within songs or audio books when either connected via Bluetooth to a car or headphones. It does not happen on the direct playback via phone speakers (never).Sometimes it automatically returns after a while also when not unlocking the phone.It seems to continue playing after you unlock the phone and return to the app.Also the controls on the lock screen and on the car or headphone seem not to help (pausing or jump to the next song)It seems to be buggy for a few weeks now and I assume it came with an deezer update. I am using a Samsung s20+. Hope you can help me getting back deezer to the quality level I was used to. Thanks. Felix

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P
Tiny Dancer
27 days ago
J
Lover
JAO1Lover
asked in Features & Feedback
Flow gets stuck on repeating the same songs after a while

When I start a flow, after a while it just starts repeating the same songs over and over again. Yesterday it also played a song that I had set to Don’t recommend this track. What’s going on Deezer? You were good, now you’re heading into the Spotify direction

221
Jaime.Deezer
Community Manager
27 days ago
J
Lover
JAO1Lover
asked in Features & Feedback
Shuffle is broken

I have a playlist with 748 songs. I play it on shuffle, but every day it repeats the same small number of songs instead of picking others. This is in both the Windows, iOS, and Mac app

321
Jaime.Deezer
Community Manager
27 days ago
O
Runaway Baby
Oleksii.KarzhaievRunaway Baby
posted in Features & Feedback
Deezer stopped reporting album titles and album artists to third-party scrobblers.

Starting 12-Dec-2024 Deezer stopped reporting album titles and album artists to third-party scrobblers.Mobile application, Android OS.

142
O
Runaway Baby
27 days ago
A
Runaway Baby
Alan JassoRunaway Baby
asked in Android
Deezer widget in my home page doesn't work properly - android

Hello. I decieded to use the Deezer widget on my S24 ultra but when i play music, it doesn't show on the widget. I either have to click on it or slide down the notifications to show the controls.Is there a way this can be solved? I've read that this is s common problem in the community…  

283
tsohost
Tiny Dancer
27 days ago
J
Lover
Jorge.FloresLover
asked in Android
Login unsuccessful

Today suddenly I was logged out of deezer in all my devices. I tried to login again using my Google account, login unsuccessful, then password, login unsuccessful, then email link, login unsuccessful.And that's happening in all my devices, I have 3 tablets, my phone and my computers, but only in the phone I download music, I never had this problem before.  Edit:A user in reddit helped me, now I cwn oniy use deezer with a VPN connected in my own country,  I'm in the same country but i need to use a VPN the whole time if i want to ise deezer. 

415
Jaime.Deezer
Community Manager
28 days ago
S
Runaway Baby
SammaelRunaway Baby
Playlists "On Repeat" and "On the replay: Flashback" (like Spotify)In discussion

Hello to all!I was recently on Deezer and I really like the service. After the closure of GM, I was faced with a difficult choice: Spotify or Deezer? You know, I chose Deezer.However, I am very sad without playlists that are formed Spotify: "On Repeat" and "On Repeat: flashback".These playlists were very comfortable if I find new songs, how many, often listen to their (very often). It would be very nice if the same could generate playlists and Deezer!I hope that my idea will support many. Thanks Deezer team and users.P. S. I'm sorry for my bad english.

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2945
A
Tiny Dancer
28 days ago
J
Runaway Baby
JonTimes151Runaway Baby
asked in Android
Sonos

I have both the Sonos app and Deezer (premium). I open Sonos app, press on the Deezer icon, I log in my account and give permission. I am then told to go back to sonos and play deezer. It is not connecting to sonos, just playing on my phone.  When I look at connected devices the Sonos is not showing. 

544
GropplerZorn
Deezer Legend
28 days ago
V
Tiny Dancer
vador400Tiny Dancer
asked in Other devices
"Shuffle my music" not working as expected

For a few days now, I have met an issue in the “Shuffle my music” function both on Android app and on Desktop App (I guess I would find the same issue on Web app). The function is either telling me to create some playlist (I own 15 playlists each filled with plenty of songs) or to add some albums or tracks what I have already done too, or playing any random music that was never added to any of my playlist nor my favorite tracks. Therefore, could someone please help me finding the way out of this really annoying issue as “Shuffle my music” is the function that I am used to using the most on Deezer ?

141
Dawg
Lover
28 days ago
U
Runaway Baby
ummacles
asked in Features & Feedback
How do I completely clear the queue/now playing section?

I was casting music to a Google Home and was trying to clear the queue, but couldn't find any option to do so.  Looks like I had to stop casting in order to modify the queue, which only let me rearrange tracks or remove them one by one. Upon being left with one track, there doesn't seem to be any way of removing it, so whenever I load the app, I'm stuck with the last track at the bottom.  I can bring it up to fill my screen, view my queue, and there's the track at the top stating "now playing".  I have the option to add it to my queue (I guess it's not considered to be in the queue already), but can't remove this final item. I'm within the first half hour of my trial.  Looking to switch from Google Play Music, I first tried Spotify, but cancelled within the first day because of this exact problem: no ability to fully clear the queue.  Deezer doesn't have the same queue problem, does it?  

330017
H
Tiny Dancer
29 days ago
L
Tiny Dancer
LaurenceVTiny Dancer
asked in Subscription and payments
why can't I keep my family members when renewing my accout?

Hello, I have a family account that I revew every year with a gift card.I wasn’t paying attention about the deadline and didn’t have a notification that the year was over and when I renewed it a few hours later I had “lost” all my family members and had to send them a new link for them to join my account.I remember it was the same last year and they had trouble losing this link (didn’t remember their passwords, coudn’t find the link I had sent when they tried to use deezer….)Would it be possible when I pay to get both my playlists and my “family” back? Best reagrds 

433
sitecountry
Tiny Dancer
29 days ago
TERMS OF USE DEEZER COMMUNITY SITE