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Roadie
elusivesid
Roadie
Jan 24, 2019 11:09 AM UTC
Answered

Unable to login on ONKYO

I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.
    DrgeeAnswer
    Hitmaker
    Jan 11, 2021 3:07 PM UTC

    Hello,

    my problem is solved. I disconnected the device from the mains, and it started.

    Thank you.

    View in thread

    56 replies

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    Roadie
    jerrybatacas
    Roadie
    Jun 8, 2019 2:53 PM UTC
    ERROR MESSAGE WHEN TRYN TO CONNECT TO THE DEEZER APP ON ONKYO TXNR646
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    Jun 10, 2019 2:05 PM UTC
    Hi there @jerrybatacas @rimol @pichiel6

    Thank you for your input. I've updated the devs with your specific IDs - they're working on it but it has been proven difficult to reproduce with what we have. I'll update you as soon as we progress.
    Roadie
    albator79
    Roadie
    Jul 23, 2019 4:06 PM UTC
    Same problem with an Onkyo TX-NR535
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      Jul 25, 2019 6:48 PM UTC
      Thanks for reporting it @albator79 I'll pass the feedback to the team dealing with this.
      Hitmaker
      MilerNYC
      Hitmaker
      Nov 7, 2019 6:21 PM UTC

      There was a firmware update available for the TX-NR 636 today.  After the update, Deezer is once again functioning properly.  Sounds so much better than trying to use iOS through bluetooth.

        Guitar Hero
        MrSimplyDreamer
        Guitar Hero
        Feb 17, 2020 3:23 PM UTC

        I can’t login on my receiver Onkyo, because i have just one way to login by email. But i registered by google account, and i can’t change method of autentification in my profile. Please help.

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          Feb 18, 2020 6:01 PM UTC

          Hi there @MrSimplyDreamer 

          Thanks for reaching out. Don't worry, I've had a look at your account, unlinked your Google login and sent you a password reset email. Please check your inbox, change the pass and try to log in directly. Let me know if you need further help :wink:

          Guitar Hero
          MrSimplyDreamer
          Guitar Hero
          Feb 20, 2020 6:52 AM UTC

          Sorry, but i don’t see password reset mail.

           

          Guitar Hero
          MrSimplyDreamer
          Guitar Hero
          Feb 21, 2020 12:34 PM UTC

          Hi there @MrSimplyDreamer 

          Thanks for reaching out. Don't worry, I've had a look at your account, unlinked your Google login and sent you a password reset email. Please check your inbox, change the pass and try to log in directly. Let me know if you need further help :wink:

          Please help me. I don’t see password reset mail.

          Pia.Deezer
          Ultimate Superstar
          Pia.Deezer
          Ultimate Superstar
          Feb 22, 2020 5:10 PM UTC

          Hello @MrSimplyDreamer sorry, I had to unlink your Deezer account from Google+ again. 

          Please do not click on Google when you login, only login with your Deezer email address.

          I just sent another password reset email to you. Please simply reset your password and then try to log in with your Onkyo App again. Thank you

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