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I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.

Hello @AlexBelz35_Family our developers are aware of the problem and contacted the third party in order to investigate and work on a fix.
Please contact our Deezer Support Team and one of our agents will gather your info in order to update you and other affected users once the problem is fixed.
We will updates user in the community too.
Apologies for the inconvenience. 

Hi,

Since some weeks my TX-NR545 fails connecting to Deezer. Others NET apps work well.

Message is "Erreur de connexion. La connexion au serveur a échoué ou a été stoppée. Merci de réessayer plus tard"

The firmware is up to date. A reset to factory settings from the Menu does not help. Deezer password has been changed. Not better.

The device is not listed (anymore ?) in the known devices inside my Deezer account. Maybe that is an issue : does Deezer need to approve such a connexion ? 

Please can you advise ?

Since a few days I have the same problem with my Onkyo TX-NR636.

The hints from Deezer support team were not very useful up to now.

Hi @Oberlandler, thank you for reaching out and letting us know about the issue with your Onkyo TX-NR636.

I understand your concern and apologize for any inconvenience caused.

Our team is aware of this problem and is actively working with the Onkyo tech team to resolve it.

In the meantime, I encourage you to continue contacting our support team, even if there are no updates yet.

This will ensure that we can notify you via email as soon as the problem is fixed.

I appreciate your patience and understanding.

@Valeriy73 @AlexBelz35_Family @Oberlandler Onkyo devs found the root cause of the issue and our team deployed a fix on our side. Could you please logout and login again let us know if you still get the error message?
Thanks and apologies for the inconvenience

Hi @Jaime.Deezer, thank you for the Information. Everything is working now again as expected. Best regards!

Hi @Jaime.Deezer and all Deezer comunity! I did as you said, everything works great. Thank you very much for your help!! Thanks to you, I can enjoy music again! Have a nice day!

 
 

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