Roadie

Answered

Unable to login on ONKYO

Forum|Forum|7 years ago
January 24, 2019
56 replies
3215 views

I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.

Best answer by Drgee

Hello,

my problem is solved. I disconnected the device from the mains, and it started.

Thank you.

Show previous replies

J

jerrybatacas

Roadie

ERROR MESSAGE WHEN TRYN TO CONNECT TO THE DEEZER APP ON ONKYO TXNR646

Rudi

Ultimate Superstar

Hi there @jerrybatacas

@rimol

@pichiel6

Thank you for your input. I've updated the devs with your specific IDs - they're working on it but it has been proven difficult to reproduce with what we have. I'll update you as soon as we progress.

A

albator79

Roadie

Same problem with an Onkyo TX-NR535

Rudi

Ultimate Superstar

Thanks for reporting it @albator79 I'll pass the feedback to the team dealing with this.

M

MilerNYC

Hitmaker

There was a firmware update available for the TX-NR 636 today. After the update, Deezer is once again functioning properly. Sounds so much better than trying to use iOS through bluetooth.

M

MrSimplyDreamer

Guitar Hero

I can’t login on my receiver Onkyo, because i have just one way to login by email. But i registered by google account, and i can’t change method of autentification in my profile. Please help.

Rudi

Ultimate Superstar

Hi there @MrSimplyDreamer

Thanks for reaching out. Don't worry, I've had a look at your account, unlinked your Google login and sent you a password reset email. Please check your inbox, change the pass and try to log in directly. Let me know if you need further help :wink:

M

MrSimplyDreamer

Guitar Hero

Sorry, but i don’t see password reset mail.

M

MrSimplyDreamer

Guitar Hero

Hi there @MrSimplyDreamer

Thanks for reaching out. Don't worry, I've had a look at your account, unlinked your Google login and sent you a password reset email. Please check your inbox, change the pass and try to log in directly. Let me know if you need further help :wink:

Please help me. I don’t see password reset mail.