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Roadie
elusivesid
Roadie
Jan 24, 2019 11:09 AM UTC
Answered

Unable to login on ONKYO

I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.
    DrgeeAnswer
    Hitmaker
    Jan 11, 2021 3:07 PM UTC

    Hello,

    my problem is solved. I disconnected the device from the mains, and it started.

    Thank you.

    View in thread

    56 replies

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    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    Feb 15, 2019 4:33 PM UTC
    @Nikolay Maslyanyy

    Really glad it's working. Please keep me posted! 😉
    Guitar Hero
    chalomail
    Guitar Hero
    Apr 2, 2019 10:49 PM UTC



    Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!    I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?    Are you getting this error message? "Connection Error. The server connection could not be established or was terminated early. Please try again later."
    Our devs are working on it! I'm sorry about that!

    Yes. That´s the error, and it is still ocurring. Any news from the developers to fix this issue?

    Regards,
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    Apr 3, 2019 11:27 AM UTC
    Hi there @chalomail

    Sorry you're having trouble logging in. Have you tried any troubleshooting? The issue has been fixed according to our devs, so maybe you just need a factory reset or a router reboot. Let me know!
    Guitar Hero
    ekonishi
    Guitar Hero
    Apr 7, 2019 5:50 PM UTC
    Same error with my Onkyo 838, i already restet and cant conect, fix it please
    Hitmaker
    MilerNYC
    Hitmaker
    May 13, 2019 7:34 PM UTC
    Same here. It’s been 6+ months without Deezer working on my Onkyo. I’ve reset the router. I’ve reset the Onkyo to factory settings.
    Still doesn’t work. Very frustrating.
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    May 14, 2019 2:24 PM UTC
    Thank you for your patience, guys. I've asked for an update from our devs and will let you know once I hear back!
    Guitar Hero
    rimol
    Guitar Hero
    May 15, 2019 7:35 PM UTC
    code:
    hello same problem in onkyo NR 636 since January, any recommended?
    Jessica.Deezer
    Hitmaker
    Jessica.Deezer
    Hitmaker
    May 17, 2019 3:13 PM UTC
    @rimol we have asked for an update on the situation from our devs, but haven't heard back from them yet. As soon as we know more, we'll let you know 🙂
    Roadie
    pichiel6
    Roadie
    May 17, 2019 7:47 PM UTC
    Hi. I've the same situation. Cannot interact with the deezer app on the Onkyo TX-NR646. There's no problem in the account, I can connect perfectly well through xbox one, PC and smartphone.
    Guitar Hero
    rimol
    Guitar Hero
    Jun 5, 2019 1:17 PM UTC
    code:
    Hello, today trying and the same problem ....
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