Skip to main content
Roadie
elusivesid
Roadie
January 24, 2019
Answered

Unable to login on ONKYO

  • January 24, 2019
  • 56 replies
  • 3215 views
I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.
    Best answer by Drgee

    Hello,

    my problem is solved. I disconnected the device from the mains, and it started.

    Thank you.

    56 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    February 15, 2019
    @Nikolay Maslyanyy

    Really glad it's working. Please keep me posted! 😉
    Guitar Hero
    chalomail
    Guitar Hero
    April 2, 2019



    Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!    I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?    Are you getting this error message? "Connection Error. The server connection could not be established or was terminated early. Please try again later."
    Our devs are working on it! I'm sorry about that!

    Yes. That´s the error, and it is still ocurring. Any news from the developers to fix this issue?

    Regards,
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    April 3, 2019
    Hi there @chalomail

    Sorry you're having trouble logging in. Have you tried any troubleshooting? The issue has been fixed according to our devs, so maybe you just need a factory reset or a router reboot. Let me know!
    Guitar Hero
    ekonishi
    Guitar Hero
    April 7, 2019
    Same error with my Onkyo 838, i already restet and cant conect, fix it please
    Hitmaker
    MilerNYC
    Hitmaker
    May 13, 2019
    Same here. It’s been 6+ months without Deezer working on my Onkyo. I’ve reset the router. I’ve reset the Onkyo to factory settings.
    Still doesn’t work. Very frustrating.
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    May 14, 2019
    Thank you for your patience, guys. I've asked for an update from our devs and will let you know once I hear back!
    Guitar Hero
    rimol
    Guitar Hero
    May 15, 2019
    code:
    hello same problem in onkyo NR 636 since January, any recommended?
    Jessica.Deezer
    Hitmaker
    Jessica.Deezer
    Hitmaker
    May 17, 2019
    @rimol we have asked for an update on the situation from our devs, but haven't heard back from them yet. As soon as we know more, we'll let you know 🙂
    Roadie
    pichiel6
    Roadie
    May 17, 2019
    Hi. I've the same situation. Cannot interact with the deezer app on the Onkyo TX-NR646. There's no problem in the account, I can connect perfectly well through xbox one, PC and smartphone.
    Guitar Hero
    rimol
    Guitar Hero
    June 5, 2019
    code:
    Hello, today trying and the same problem ....
    Show more replies
    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement