Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.
I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).
Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?
Is there a known problem currently occurring?
Cheers
Answered
Samsung Multiroom App Feedback: login and other issues
Best answer by Gazturner
Hello Gary,
It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.
I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.
In the meantime feel free to contact the developers directly emailing multiroom@samsung.com
I hope you will be able to enjoy your music without any issue as soon as possible.
Kind regards,
Andrei
Support Manager Samsung KX
Coal Drops Yard, London, N1C 4DQ
Feel free to contact the above email.... The more the merrier.
Show first post
I have this problem too! I had to change my Deezer password and now can’t log in on my Samsung multiroom speaker. Is there any news on the better app integration that was mentioned in a post 10 months ago? I’ve tried all the suggestions listed in the thread but still not working.
Just tried using my Samsung multiroom for the first time since the summer and guess what…….Deezer doesn’t work on it again.
Emma1975 wrote:
Just tried using my Samsung multiroom for the first time since the summer and guess what…….Deezer doesn’t work on it again.
This frequently breaks for some reason. I think Deezer need to develop a similar approach to how it works in Spotify…...
Can’t login to deezer now for 5 years. I don’t know how slow you guys are working, but it is ridiculous.
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