Best answer by Rob Igo
View original
Fitbit - problems to connect with Deezer
The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi
Page 2 / 3
I have tried everything. I followed all the steps. I have deleted and reinstalled both apps. I have had the Versa 2 on the charger and I tried it without. I have disconnected and reconnected WiFi. Nothing has worked getting my playlist onto my watch. Do I have a defective device ?
Userlevel 7
+3
Hi
Please read all information in the article Setting up Deezer on Fitbit carefully and let me know what you need help with 
I have deezer on my phone and fitbit but the two are not linked. My fitbit give me a code to enter into app but it is saying it is not recognised.
Userlevel 7
+7
Hi
Sorry to hear about your experience. Have you restarted your router as well? Are there any firmware updates available?
It's likely that it could be something on our side. Could I have the OS and app versions so that I can pass it on to our developers? Thank you for your understanding 
I have read all of the threads and have unlinked, uninstalled, and reset phone, watch, and computer. I cannot get deezer to work on my FitBit IONIC via iPhone 8+.
When in the app on my phone, after performing all the recommended resets, I get “An unexpected error occurred. Please try again later”. This has been going on for quite a few hours. My wifi network is working as it should.
Not sure what else to do.
Userlevel 7
+3
Hello
Please read all information in the article Setting up Deezer on Fitbit carefully and let me know what you need help with. Thank you
My fitbit versa keeps giving me an activation code so I use it then it wants me to subscribe and I cant do that what am I supossed to do..
Hi there
Are you having issues connecting to your Fitbit? Give me a few more details and I'll try to help out if that's the case 
I am having trouble connecting to my Fitbit I have a Fitbit versa and it’s not connecting
I want to connect Deezer to my Fitbit versa but it won’t connect and I want to listen to music when I don’t have my phone right next to me
Userlevel 7
+10
- The OG
- 2951 replies
-
4 February 2020
Hi
also can you try it with a new playlist which contains only a small amount of tracks (say 5-10) and try that (just that playlist on it’s own) - let us know how you get on :)
Userlevel 7
+7
Hi there
Thank you for reaching out to us about this - sorry for the inconvenience. Could I have the firmware version, OS of your device and app versions so that I can pass this to our developers?
I’m on the 3 month premium trial. When I try to sync Deezer with Ionic, it says “preparing for music download” and on the Ionic it says “sync in progress” but always 0% then just quits and says no music on your device. I’ve followed the steps in several instruction guides, turned Bluetooth on and off, re-installed the fitbit app on my phone, removed and re-added the tracker, tried different wifi networks, etc. I’m running latest firmware, latest app, latest iOS. It just doesn’t work. Any other suggestions?
Userlevel 7
+10
- The OG
- 2951 replies
-
19 July 2019
and you're a premium / paying account holder? (sorry to ask the basics just eliminating questions etc.)
HI Rob
Yes I'm able to use deezer on my phone and it works perfectly. I'm using a Samsung note 9.
Yes I'm able to use deezer on my phone and it works perfectly. I'm using a Samsung note 9.
Userlevel 7
+10
- The OG
- 2951 replies
-
19 July 2019
Hi @UserTaz
just so I'm clear - you're able to use Deezer on your phone ok? (and can you confirm what phone you have)?
just so I'm clear - you're able to use Deezer on your phone ok? (and can you confirm what phone you have)?
I have been trying to link my deezer account to my Fitbit for months now. I have followed instructions given to others but no luck. When I put the activation code it take me to login and when I put my email address it says email in use. I dont know what to do now. I have tried the above advise but still nothing.
Userlevel 7
+10
- The OG
- 2951 replies
-
8 April 2019
HI @Markim
I've found the older phones have more issues (after doing some reading and recently I upgraded my Android and now it works all the time).
What phone do you have?
Try unpairing/forgetting it, then try connecting via the app (weirdly on my old phone it would only sync when it wasn't paired, but daily it would "add" my ionic under bluetooth devices and i'd have to forget it again (and then it would work - random I know).
I've found the older phones have more issues (after doing some reading and recently I upgraded my Android and now it works all the time).
What phone do you have?
Try unpairing/forgetting it, then try connecting via the app (weirdly on my old phone it would only sync when it wasn't paired, but daily it would "add" my ionic under bluetooth devices and i'd have to forget it again (and then it would work - random I know).
Userlevel 7
+7
Hi there @Markim
Sorry to hear about your experience. Please check above to see if anything helps. If not, let me know.
Sorry to hear about your experience. Please check above to see if anything helps. If not, let me know.
I have just joined Deezer so I could download music to my Fitbit Ionic. But the Bluetooth connection does not work. I went online and could not believe how many people have the same problem. This makes this $300 Ionic a joke.
If Deezer is a partner with Fitbit I would think that they would be demanding Fitbit fix this problem.
I will be terminating my Deezer at the end of the month. Not Deezer’s fault.
If Deezer is a partner with Fitbit I would think that they would be demanding Fitbit fix this problem.
I will be terminating my Deezer at the end of the month. Not Deezer’s fault.
Userlevel 7
+7
I agree @Rob Igo it's pretty cool, hopefully the integration gets better and better!
Userlevel 7
+10
- The OG
- 2951 replies
-
5 April 2019
ha ha @Rudi I wish (I do love having Deezer on my Fitbit Ionic it's ace!)
Userlevel 7
+7
Userlevel 7
+10
- The OG
- 2951 replies
-
3 April 2019
- Answer
Hi @Kristaps
with fitbit only the master account holder on the family account (not the profiles) can add it to their fitbit.
Have a read of these guides:-
Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689
and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067
any problems please let us know 🙂
with fitbit only the master account holder on the family account (not the profiles) can add it to their fitbit.
Have a read of these guides:-
Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689
and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067
any problems please let us know 🙂
I have family premium account. How to connect with fitbit device Versa within current account? I am currently getting 1free month trial. How to connect with fitbit
Userlevel 7
+7
Hi there @Ruth Griswold
Are you having issues connecting to your Fitbit? Give me a few more details and I'll try to help out if that's the case 😉
Are you having issues connecting to your Fitbit? Give me a few more details and I'll try to help out if that's the case 😉
Page 2 / 3
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.