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Fitbit - problems to connect with Deezer

  • 12 December 2018
  • 52 replies
  • 3987 views
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52 replies

mrwoolf
Rank

Deezer not syncing playlists to Fitbit Versa 2. Have been in contact with Fitbit support and attempted various online troubleshooting tips, still no download or resolution. Any ideas? Thanks.

 

Wifi connection is strong.  All other devices working/connection without any issues 

Rob Igo
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Userlevel 7
Badge +10
Hi @eydis

have a read of these guides to see if they help 🙂

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
Rob Igo
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Userlevel 7
Badge +10
Hi @Kristaps

with fitbit only the master account holder on the family account (not the profiles) can add it to their fitbit.

Have a read of these guides:-

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067

any problems please let us know 🙂
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
N
Rank

I’ve had a couple of Fitbits over the last few years. Had Pandora early and had less issues. Every few months there seems to be some issue with Deezer/Fitbit link. 

I’ve wasted too many hours and am done - cancelling now. Will go forward with using Sirius XM app via my phone when working out etc. This is an ongoing Fitbit/Deezer issue.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @jamwin

Thank you for reaching out to us about this - sorry for the inconvenience. Could I have the firmware version, OS of your device and app versions so that I can pass this to our developers?

R
Cconnecting to my Fitbit
U
Rank
I have been trying to link my deezer account to my Fitbit for months now. I have followed instructions given to others but no luck. When I put the activation code it take me to login and when I put my email address it says email in use. I dont know what to do now. I have tried the above advise but still nothing.
Rob Igo
Rank
Userlevel 7
Badge +10
Hi @UserTaz

just so I'm clear - you're able to use Deezer on your phone ok? (and can you confirm what phone you have)?
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
Rob Igo
Rank
Userlevel 7
Badge +10
and you're a premium / paying account holder? (sorry to ask the basics just eliminating questions etc.)
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
E
Rank

My fitbit versa keeps giving me an activation code so I use it then it wants me to subscribe and I cant do that what am I supossed to do..

Rudi
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Userlevel 7
Badge +7
Hi there @Markim

Sorry to hear about your experience. Please check above to see if anything helps. If not, let me know.
Rudi
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Userlevel 7
Badge +7

Hi @dbinguk 

Sorry to hear about your experience. Have you restarted your router as well? Are there any firmware updates available?

It's likely that it could be something on our side. Could I have the OS and app versions so that I can pass it on to our developers? Thank you for your understanding :v_tone2:

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Geekmode.Boy @Ross1775 @GazJohn009 
The problem is still related to the Global Security issue.
Have you contacted Fitbit support for an update already?
Apologies for the inconvenience
Thanks

R
Rank

Yes. No update has been sent.

G
Rank

Yes. No update and still not syncing

C
Rank

I have tried everything. I followed all the steps.  I have deleted and reinstalled both apps. I have had the Versa 2 on the charger and I tried it without.  I have disconnected and reconnected WiFi. Nothing has worked getting my playlist onto my watch. Do I have a defective device ?

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Chuckriccio 

Thanks for reaching out, sorry that's happened. Please see more tips on this topic to see if it helps, and don't forget to check our article here too.

If nothing helps, please get back to us :thumbsup_tone2:

Rudi
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Userlevel 7
Badge +7
@Rob Igo Mr Fitbit Specialist 😉
1
Rank

Seems to get stuck on redirecting to Fitbit app, on rare occasion when it does send me to Fitbit app I just get error. Watch still has go to fitbit.com/Deezer and enter code.

Please help!

 Watch is the sense.

Rudi
Rank
Userlevel 7
Badge +7

Hey @1c3 

Thanks for reaching out.

Could you please have a lot above, in this thread, to see if anything helps? Keep us posted!

A
Rank

I want to connect Deezer to my Fitbit versa but it won’t connect and I want to listen to music when I don’t have my phone right next to me 

A
Rank

Hi there @Ruth Griswold

Are you having issues connecting to your Fitbit? Give me a few more details and I'll try to help out if that's the case 😉

I am having trouble connecting to my Fitbit I have a Fitbit versa and it’s not connecting 

K
Rank

Yes. No update has been sent.

 

Hi, is Deezer working for you on Fitbit yet? I cancelled my subscription while the syncing problems persisted but would like to restart if it’s working again. Thanks! 

K
Rank

Yes. No update and still not syncing

Hi, is Deezer working for you on Fitbit yet? I cancelled my subscription while the syncing problems persisted but would like to restart if it’s working again. Thanks! 

H
Rank

I’ve tried to troubleshooting tips and my deezer still gets stuck at 0% syncing :(. Checked WiFi and it’s connected, unlinked and relinked account. Turned off both devices, turned off and on Bluetooth. 

 

 

All of this is happening to me too! 😑😫

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