Deezer Desktop App - does not keep me logged in and too many Captchas

Hi,

On desktop I am constantly logged out, and then have to go through the infuriating process of working for Google for free to be able to access something I am paying for.

It makes absolutely no sense to ask the user to solve a captcha *after they provided the correct password*. It adds no security whatsoever.

You keep saying you will solve this, but it never seems to go away. This is really not acceptable.

Cheers

Telmo

Hey there @Telmo Menezes it's all sorted on our side, please see above for more info! Thank you for your support 

It seems to be working fine now. Thanks Kevin. 

That works (finally)… just as I was thinking of switching to another streaming service altogether for this reason alone! Please could the download link on the site be updated to this version, as I downloaded twice in the last few days thinking that a reinstall might help with the failure to login (even with the correct password and captcha responses). But the version on your main site is 4.19.20, not x.xx.30.

Thanks for fixing this - it was a major disincentive to using your service (which I love in every other respect).

Hello @AndrewC, yes, at this point it’s not normal that you still have access to the old version on the website. Thanks a lot for the lovely feedback though, it’s very much appreciated 

Have a nice one

Gladly this was finally addressed.

Keeping my subscription ;)

Thank you once more for your support and patience on this @lou.wyss 

Hi,

I am chiming in to let you know you lost a subscription because of this - now trying the 3 months free trial at your spot*** competitor.

I downloaded the .30 version from your link because it didn’t auto update.

At the end of the update a notification inside deezer tells me that you changed the notification preferences for my account.. ENABLING EVERYTHING! All notifications are enabled on all channels (email, push and SMS).
Who on earth did ask you for this “feature”?

I came here to check if you solved the issue, thinking to come back eventually, but this moves are bad for user experience.
Can I revert back to my previous notification settings?

Hello @uluru, you’ll find some explanations about the new notification settings here, both in the article and the comments. I acknowledge this can be really upsetting to see everything activated again. The reason for that is that we changed the notification system, offering a new categorisation, and it was technically complicated to import the old notification settings of all users to the new system. You can of course modify yourself your notification settings to your convenience.

Let me know if you have more questions