One Hit Wonder

Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

Forum|Forum|6 years ago
January 16, 2020
242 replies
7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

Best answer by Rudi

Hi all,

Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
When you get logged out, can you log back in straight away or you need to restart the app?
Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

Show previous replies

O

Otas

Roadie

Gurys, I’m not able to log in to account I pay for with your stupid captcha!!! When the new version of desktop app (you are still talking about) will be available??? I’m thinking about to quick move to another service which will not protecting my account form myself.

Rudi

Ultimate Superstar

Hi @Otas @korg250 @LucianP @Michiel Hageman @ViktorkaSK @meingottwalter @lowbig and all

Thank you for your feedback and for your patience.

Our desktop app version 4.19.30 is being rolled out and it has a web-based login that should address some of the worries we've been having. We'd appreciate your comments on this :thumbsup_tone2:

K

kororo

Guitar Hero

When???

A month after I have added my posts to the many voices desktop version has crashed about 20 times mid song for no reason. Won’t even start again unless instances are killed in the task manager and then every time I restart all I get is a blank screen or a sorry an error occurred, retry. I’m waiting for those utterly godawful maddening stupid google captures to reappear probably after I kill this dumb app for about the 6th time.

Cmon!!!

K

Kevin Deezer

Rockstar

Hello @kororo, uninstall your current app, restart your computer and download the new version (4.19.30). This should fix those issues (Captchas and blank screen).

Let us know how it goes

https://www.deezer.com/en/profile/3421485864

M

maxserpentini

Guitar Hero

Logged me off again. Capcha appears again, Friday, May 29.. These Capchas are disrupting user experience.

U

Uno777

Roadie

I don’t like that desktop app logs me out and after that I have to solve a lot of stupid images.

WTF? I have login and password. Why it is not enough?

S

skaface

Roadie

This recaptcha nonsense + too many white screen moments… I’m cancelling my subscription. Sorry guys

Rudi

Ultimate Superstar

Hi there @skaface @Uno777

Fair enough, thank you for your honesty. Have you downloaded our 4.19.30 version? Our devs have been working hard to fix these issues :v_tone2:

Rudi

Ultimate Superstar

Hey @maxserpentini

Our 4.19.30 introduced a web-based login option to alleviate the inconvenience of the captchas to you all - please download the version from the store or our website :v_tone2:

M

maxserpentini

Guitar Hero

it would help to provide the link to this download.

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