Deezer Desktop App - does not keep me logged in and too many Captchas

hi @Kevin Deezer , thank you for your reply.

Today, with the 4.19.30, deezer is asking me to log in again.

So the new release doesn’t fix the issue.

Mind you that I often put the pc in standby or ibernate, I reboot a couple times a week, maybe that’s what triggers the issue with deezer.

That’s bad user experience

Hello @uluru, the new authentication system bases itself on the browser, so basically you need to be logged in on deezer.com via your internet browser to automatically access the app. Of course, after some time, you’ll get logged out for safety reasons, it’s not a bug in itself. Hope that helps, feel free to ask more questions.

This is an absolute pain, replace the recaptcha so it’s less aggressive, it makes me not use music on my PC, I’ve never had an app where I have to waste 10 mins every time proving that I’m human. Particularly worse as it keeps logging me out.

Hello @metronome, this has been fixed for some weeks now, which version of the desktop app do you have?

Hi Kevin, what exactly are the “security reasons”? That’s not a banking app. It is tied to a windows login, so there is little to none security reasons.

You may instead ask for new login if you detect suspicious (or fraudulent) activity, but hassling your regular users is an invitation to make them go away. I think I’ll be one of them.

More so if this would actually be a security feature you would also apply this to the android app, and that is not the case. Why is it so? Do you plan to introduce it on android as well?

Look at your competitors: Do spotify, tidal, apple apps force you to login every few weeks? I don’t think so, but maybe I’m wrong.

Hi, it’s indeed not a banking app, but you do have personal and payment information in your profile. We’re still working to improve both the safety of your account and the authentication process, we’ll keep you posted in the Community.

With 4.20.30 it seems no more incessant authentication via Captcha - thank the lord, let’s hope it remains like this.

Hi Kevin, thank you for your reply.

Accessing profile information is not a routine operation at all, it happens once in a while, so it would be reasonable to password protect only that part of the application with stronger authentication and let me enjoy the music I’m paying for with no hassle.

More so, I just checked that payment information now links to the website and you are forced to login again, so no risk on that part.

BR

Im having this for months now and im really fucked up, because every time i start the macOS Desktop-App i have to log me in. Really, this is my number one reason why im planning to switch to Spotify Premium. If u don’t fix this in time i will leave Deezer.