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Deezer and Chromecast Audio problems

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W
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Good to hear, i really Hope this will Work soon. I want to get rid of the crappy, never working Bluetooth Connection to my Hifi. All other Chromecast Apps i am using currently Work Well. Other Audio Apps Had Problems in the past AS Well, seems to be tricky to implement.. good luck.

D
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I've been using Deezer for two months and have all of the issues described on this thread. Using Android 8 and a Chromecast Ultra. Deezer will buffer then fail to load audio. I have to force stop the app constantly to fix it. I've got music played with artifacts. Static, pops, distortion. I have very sensitive ribbon tweeters on my speakers and it's quite worrying they might be damaged from the pops.

One other issue not mentioned is the volume of playback lowers the more buggy the software becomes. Again a force stop fixes it.

Deezer is the most bug ridden software I use. It's crazy to read how long people have had these issues. I'm canceling and going back to another service.
P
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Just cancelled hifi subscription for all the above reasons you should sack your app development team
C
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Today still same issues with chromecast make it not acceptable....goodbye again deezer.

M
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Userlevel 2
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I'm a deezer hifi subscriber too but I have to go... I don't know what streaming service I will use. That's a pity.
J
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Userlevel 2
We have to report this with some hifi magazine like whathifi or something? They deserve to get bad press. The only way to move this two year issue up.
J
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Rudi, thanks for info. I like your stuff, but with problems using it via Chromecast Audio it's useless now for me. I'll be waiting for fix it. Keep your work and give an info when it will be ready for use.

C
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I have the same issue as described by other people here, CCA support is clearly an issue for Deezer. I will be moving to another service due to this issue. Shame really, because I liked Deezer. If Deezer can fix this issue then I would likely come back, but until then it's completely unusable for me and there are other services that provide CCA support.
J
I just signed up for Deezer HiFi today and was excited to try it out with Chromecast Audio. Wish I read this thread first. I concur that Deezer is completely useless with CCA. Looks like I’ll be canceling unless this issue can be resolved. It’s too bad because the potential is there.
Rudi
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Userlevel 7
Badge +7

Hi there @Robert Van de Wiel 

Thanks for reaching out. We're aware of that connection issue.

Well, we haven't been given a specific date yet but some mechanisms were already introduced to our Beta apps - so the team hasn't stopped working on it. We're expecting more updates about this before the end of December - very exciting times for us, as we expect the new integration to offer more and be much more stable. Thank you for your support and for your patience :thumbsup_tone2:

Y
Hi, I am a Deezer user since July 25th, 2011 and most of the time since then, a Deezer premium user, with a few pauses when I used it less.

I never thought about switching to Spotify because I was a happy and satisfied customer.
Unfortunately now I want to be able to stream uncompressed (non Bluetooth) music to my speakers. And that's where your partnership with Chromecast comes into play. Which is I guess non-existing.

There is absolutely no way you can advertise that Deezer works with Chromecast, unless you mention a 20 minutes limit with it.

I am here just to post that I will be leaving Deezer very soon if the Deezer - Chromecast issues are not resolved, because that's what I as a customer require now, and it isn't supported. Plain and simple. No complaints against Deezer, just a shame that it doesn't support Chromecast.

This may be a conflict of interest issue between Deezer and Google, but then don't advertise that Deezer functions with Chromecast. I contemplated upgrading to the Hi-Fi package had a functioning Chromecast support be a reality.
Leonídia.Deezer
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Userlevel 7
Badge +5

Hi @Jon Black sorry to hear that.

Could you tell us more about the issues affecting your experience. 

Maybe even record some videos exposing this issues.

With that, please let us know details of the devices, brand, model, OS and confirm if the Chrome cast is built in or external dongle. What is the version of the firmware?

Looking forward to hearing from you.

Flo.Deezer
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Userlevel 7
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Hi @audiococo and @piedrafrita we are aware that this is taking longer than expected and we are very sorry about that. We always do our best to solve issues as fast as we can, but it seems like it was not as easy. We are sorry for any inconvenience.
D
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@Rudi Deezer & you are full censored. All hifi subscribers not using Sonos shold be compensated for the time that CCA implementation hasen't worked. HIFI subscription is useless without cast functionality.

M
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Userlevel 2
@Rudi I am assuming (hoping) that you are customer support and nothing to do with the technical side of things? If that's the case please can you go and give your fellow colleagues a thorough "shake" re this.
Taking too long...
P
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Also had issues with the deezer-chromcast connection(more then 1,5 yar ago already!) 

i started using the apple aiport express instead...works lile a charm

O
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I have quite high end WiFi with Netgear Nighthawk X10 router/WLAN + Asus RPT-AC68 WLAN repeater and JBL Playlist as a Chromecast speaker. All support 5Ghz WLAN and repeater is just 3 m / 10 feet away from JBL. The issue is not in infrastructure. It's somewhere in the code compatibilty with Chromecast. I get max. 30 min play until sound starts to break and mute. It shouldn't be rocket science to make Deezer to work with Chromecast devices as all the other vendors have done it. Please put effort to this issue as it ruins musical experience.
Rudi
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Userlevel 7
Badge +7

We're still waiting for updates from our team @Andrew.Chick. But I know we've done substantial work on this already, and that's why we're using Google's new protocol - so that we can be ahead of the competition on this :smirk:

Thank you for your support and for your patience!

D
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If the screen is always on, CCA stream doesn't get interrupted and is working as it should. Of course, this will drain battery rather quick, but it's worth a try until Deezer fixes this problem.
A
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Userlevel 1
Hi there - where is the up-to-date thread for collating Chromecast issues?

The previous one (linked in the post above) has apparently been deleted.
Rudi
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Userlevel 7
Badge +7

Hi there @jaxa 

Sorry you're disappointed. But we're working on this, rest assured.

Same here @Robert Van de Wiel it's been over 9 months now, and more and more mechanisms have been added to our latest releases of the mobile app. We should expect more news in the next couple of months - I'll keep our community informed :thumbsup_tone2:

R
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Hi there @Robert Van de Wiel 

Thanks for reaching out. We're aware of that connection issue.

Well, we haven't been given a specific date yet but some mechanisms were already introduced to our Beta apps - so the team hasn't stopped working on it. We're expecting more updates about this before the end of December - very exciting times for us, as we expect the new integration to offer more and be much more stable. Thank you for your support and for your patience 👍🏼

Hi @Rudi . Any news on your end, passing the end of december? 

M
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I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate.
But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine.
I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer.
It's very sad, because I really like Deezer and was about to skip Spotify.
Now, I have to get back to Spotify. Their Chromecast connection works fine.
So, my question is: Why don't you Deezer folks do anything about it?
/Alf
Well it's always nice to see I'm not alone. This issue has been going on for ages in the tech world. I'm wondering if Chromecast and google are not messing up with deezer as it just doesn't make sense for such a service in 2019 as you mentioned earlier. Or maybe Deezer want to release their own cast device? Which I'm not going to buy. I've been using the service literally since the beginning, but this is a deal breaker.
Rudi
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Userlevel 7
Badge +7

Hi there @Giac 

Sorry for my reply in English - Italian isn't supported in our community at the moment. Thank you for your honest feedback. Like I've mentioned above, we're working on bringing a new integration, which will hopefully solve many problems :wink:

Rudi
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Userlevel 7
Badge +7

Thanks for sharing it @petje glad to hear that you found a way to work with it in the meantime :wink:

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