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Require API Auth


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37 replies

Hi, I have the same issue. Could you please help?


  • Runaway Baby
  • 5 replies
  • October 23, 2019

same here


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • October 23, 2019

Hi there@Raluca.Negrea @floyddansky 

Sorry about that. I've repeated the procedure for your account and sent a password reset email too. Let me know if it helps.


  • Tiny Dancer
  • 1 reply
  • September 12, 2020
divya ganesan wrote:

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya

I have the same pb (require API auth) and though it works on my desktop it does not work on my IPAD. More now having changed again the password on the desktop it requires changing thze pass on the ipad


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • Answer
  • October 26, 2019

Hey @Superuuu 

I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:


 

 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • October 29, 2019

Hi there @Klaske de Groot 

Are you experiencing the same? If yes, please reinstall the app and change your password following the email I've sent you. Ah! And avoid using FB to login :wink:


Same here, please help? Thanks


Same, please help, thx


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • November 17, 2019

Hi there @mayarasabinoleite @Douglas Sabino 

Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version :thumbsup_tone2:


  • Runaway Baby
  • 1 reply
  • December 12, 2019

I got the same problem, could you please help me


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • May 2, 2019
Hi there @divya ganesan

I've unlinked your devices and sent a password reset email. Please change your email and login again, this time without social media, just email and password. Also, try logging in using a different network, i.e. WiFi. Let me know how it goes 😉

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