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Require API Auth

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35 replies

M
Rank

I got the same problem, could you please help me

Rudi
Rank
Userlevel 7
Badge +7

Hi there @mayarasabinoleite @Douglas Sabino 

Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version :thumbsup_tone2:

A

@Jaime. 

Any bug fix updates? In the German community there is also a user -with 7.0.14.44- who complains about the “API auth” error.

M
Rank

Hi. Since the last android update I am unable to load page and have the error Require API auth. Could you please send me a reset password so that I can change from using Google acc to log in. Thank you

H
Rank

I jused the app-version 7.0.13.54 of Deezer on my smartphone (Android 6.0.1) without any problems. Directly after updating to version 7.0.18.77 the login fails.

Message is: “require API auth”

it seems quite clear to me:

The Update is faulty, because it is the only thing that was changed on the device.

So, what shall i do?

Installing an older version again, or waiting until you fix the bug and then just update to the new version?

Rudi
Rank
Userlevel 7
Badge +7

Hey @Superuuu 

I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:

Rudi
Rank
Userlevel 7
Badge +7
Hi there @divya ganesan

I've unlinked your devices and sent a password reset email. Please change your email and login again, this time without social media, just email and password. Also, try logging in using a different network, i.e. WiFi. Let me know how it goes 😉
H
Rank

Well, faulty update and additionaly bad service (no answer).

Doesn´t make me happy . 😉

As a precaution, I have already cancelled the subscription... should still promptly come a good solution proposal from customer service, I can think about a new conclusion of the membership. We will see.

K

 

 

P
Rank

Hello i have the same problem can you do something for me please thks

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