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Error MS2004

  • 2 December 2022
  • 45 replies
  • 2527 views

Why am I constantly getting this error? Tried everything from troubleshooting..

Driving me insane! 
 

 

Johnathan.Deezer 1 year ago

Sorry about it guys. Our developers team know about this issue, they are working on it again as the cases increase and I hope they can solve it on the following weeks sending an app update as soon as possible. 🤞🏽

Take care.

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45 replies

One other question, @mcbarclay @stevezissou27 @matty.adam.carver @Bmcg... Do you get this error when you were using a VPN or when you were travelling, for example? 

Hi Johnathan.  
 

 No I don’t use a VPN. I did some more fault finding yesterday this was while using WiFi.  
 

a song would display the error.  I would then restart the app, this song would then play. Then the next song would then display the error.  And you then go around in this circle.  

One other question, @mcbarclay @stevezissou27 @matty.adam.carver @Bmcg... Do you get this error when you were using a VPN or when you were travelling, for example? 

I’ve not used a VPN on this

I am constantly getting the error code 2004 it’s a joke considering the issue has been going on for months and they’ve got a cheek to put the monthly subscription up get it sorted 

Userlevel 5
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Thank you for the info @mcbarclay @stevezissou27! 👌🏼

Userlevel 5
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I am constantly getting the error code 2004 it’s a joke considering the issue has been going on for months and they’ve got a cheek to put the monthly subscription up get it sorted 

Our developers are working on it now and I believe we will receive an update to solve it soon. I will keep you updated here. ✌🏽

You’ve been saying for months now that this problem would be getting fixed and like I said before you had the cheek to put up the prices knowing this issue was still ongoing every song I try to get now is coming up with this code it’s a ripoff am now cancelling my subscription 

So it seems I’m one of many , if not all subscribers getting the same error.

 

Can’t keep telling us your “working on it “ , how about a refund ?

Userlevel 1

I have been getting this error for over a month on iOS 16.1.1-

Occurs when searching for a song, first song selected will play and launch a track mix but searching for a second song or selecting another search option brings up this error.

Can then listen to next song by quitting and relaunching app.

 

Solution would be great as this vastly limits user experience and functionality. I agree with previous commenters that it is not fair to pay for a complete service that we are not receiving.

I’ve been getting this problem since before Christmas that’s how long it’s been going on for definitely not acceptable especially after putting prices up when they know about the problem 

Userlevel 5
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Hi @robbo74

Sorry about it, to request a refund you need to speak with our Customer Care. 😔

Take care.

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Hello @donnamckerron@live.com, @Golden Nuggest,  @mcbarclay@stevezissou27@matty.adam.carver@Bmcg...

Can you please send me the following info, than I can send it to our developers to try to reproduce it and solve it faster:

  • Your user id
  • Your offer (Premium, Family...)
  • main country / country where you streams (in case is different)
  • played context (Track mixes? search? playlist?...)

Thank you! 

Userlevel 1

Hi @Johnathan.Deezer-

-My user ID is Golden Nuggest
-I use a family plan (though I use my account the most I don’t believe others on my plan are experiencing this issue)
-Streaming from Scotland
-Error occurs using search function

Thank you, I would like to fix this as quickly as possible

Userlevel 1

( Having just asked, others in my family are experiencing this same issue while using search)

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Thank you @Golden Nuggest

  • Your user id. Billymcgann 
  • Your offer (Premium, Family...) family 
  • main country / country where you streams (in case is different) Scotland uk 
  • played context (Track mixes? search? playlist?...) happens on tracks that have not been downloaded, if I get the error but download the track it plays fine

@Johnathan.Deezer 

  • Your user id stevezissou27
  • Your offer (Premium, Family...) Premium
  • main country / country where you streams (in case is different) UK (England)
  • played context (Track mixes? search? playlist?...) Playlists, sometimes songs that haven’t been downloaded.

Thank you! 

@Johnathan.Deezer 

Userlevel 5
Badge +6

Thank you @stevezissou27 & @Bmcg! 🙏🏼

Hello @donnamckerron@live.com@Golden Nuggest,  @mcbarclay@stevezissou27@matty.adam.carver@Bmcg...

Can you please send me the following info, than I can send it to our developers to try to reproduce it and solve it faster:

  • Your user id
  • Your offer (Premium, Family...)
  • main country / country where you streams (in case is different)
  • played context (Track mixes? search? playlist?...)

Thank you! 

  • Your user id. mcbarclay
  • Your offer (Premium, Family...) family 
  • main country / country where you streams (in case is different) England
  • played context (Track mixes? search? playlist?...) happens on tracks that have not been downloaded,  don’t recall it happening on a playlist but it definitely occurs when searching 

Glad to see I’m not the only person to get this error. It’s so frustrating. Restart phone. Uninstall and reinstall the app. Clear cache etc etc. nothing fixes it. What I don’t get is how is this a big that needs fixing when it didn’t use to happen? Surely a previous update caused this. I never understand why companies forward fix major issues instead of regress to a working version

Hello,

 

I am also having the same issue for months, I’ve tried all steps advised - Clear cache, deleting app, restarting phone and downloading app. Nothing works!! What’s even more worrying is that we have our wedding in a couple of months and trying to sort out playlists for the day which is a nightmare to try and do with this error and even more worrying if this happens on the actual day!!! 
 

As everyone says, why are we paying £15 a month when this issue doesn’t seem to be getting resolved?! 
 

I’m now looking at other suppliers/platforms