Why am I constantly getting this error? Tried everything from troubleshooting..
Driving me insane!
Error MS2004
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
Page 1 / 2
Hello,
I am also having the same issue for months, I’ve tried all steps advised - Clear cache, deleting app, restarting phone and downloading app. Nothing works!! What’s even more worrying is that we have our wedding in a couple of months and trying to sort out playlists for the day which is a nightmare to try and do with this error and even more worrying if this happens on the actual day!!!
As everyone says, why are we paying £15 a month when this issue doesn’t seem to be getting resolved?!
I’m now looking at other suppliers/platforms
Glad to see I’m not the only person to get this error. It’s so frustrating. Restart phone. Uninstall and reinstall the app. Clear cache etc etc. nothing fixes it. What I don’t get is how is this a big that needs fixing when it didn’t use to happen? Surely a previous update caused this. I never understand why companies forward fix major issues instead of regress to a working version
Hello
Can you please send me the following info, than I can send it to our developers to try to reproduce it and solve it faster:
- Your user id
- Your offer (Premium, Family...)
- main country / country where you streams (in case is different)
- played context (Track mixes? search? playlist?...)
Thank you!
- Your user id. mcbarclay
- Your offer (Premium, Family...) family
- main country / country where you streams (in case is different) England
- played context (Track mixes? search? playlist?...) happens on tracks that have not been downloaded, don’t recall it happening on a playlist but it definitely occurs when searching
Userlevel 5
+6
Thank you
- Your user id stevezissou27
- Your offer (Premium, Family...) Premium
- main country / country where you streams (in case is different) UK (England)
- played context (Track mixes? search? playlist?...) Playlists, sometimes songs that haven’t been downloaded.
Thank you!
- Your user id. Billymcgann
- Your offer (Premium, Family...) family
- main country / country where you streams (in case is different) Scotland uk
- played context (Track mixes? search? playlist?...) happens on tracks that have not been downloaded, if I get the error but download the track it plays fine
Userlevel 5
+6
Thank you
Userlevel 1
( Having just asked, others in my family are experiencing this same issue while using search)
Userlevel 1
Hi
-My user ID is Golden Nuggest
-I use a family plan (though I use my account the most I don’t believe others on my plan are experiencing this issue)
-Streaming from Scotland
-Error occurs using search function
Thank you, I would like to fix this as quickly as possible
Userlevel 5
+6
Hello
Can you please send me the following info, than I can send it to our developers to try to reproduce it and solve it faster:
- Your user id
- Your offer (Premium, Family...)
- main country / country where you streams (in case is different)
- played context (Track mixes? search? playlist?...)
Thank you!
Userlevel 5
+6
Hi
Sorry about it, to request a refund you need to speak with our Customer Care. 😔
Take care.
I’ve been getting this problem since before Christmas that’s how long it’s been going on for definitely not acceptable especially after putting prices up when they know about the problem
Userlevel 1
I have been getting this error for over a month on iOS 16.1.1-
Occurs when searching for a song, first song selected will play and launch a track mix but searching for a second song or selecting another search option brings up this error.
Can then listen to next song by quitting and relaunching app.
Solution would be great as this vastly limits user experience and functionality. I agree with previous commenters that it is not fair to pay for a complete service that we are not receiving.
So it seems I’m one of many , if not all subscribers getting the same error.
Can’t keep telling us your “working on it “ , how about a refund ?
You’ve been saying for months now that this problem would be getting fixed and like I said before you had the cheek to put up the prices knowing this issue was still ongoing every song I try to get now is coming up with this code it’s a ripoff am now cancelling my subscription
Userlevel 5
+6
I am constantly getting the error code 2004 it’s a joke considering the issue has been going on for months and they’ve got a cheek to put the monthly subscription up get it sorted
Our developers are working on it now and I believe we will receive an update to solve it soon. I will keep you updated here. ✌🏽
Userlevel 5
+6
Thank you for the info
I am constantly getting the error code 2004 it’s a joke considering the issue has been going on for months and they’ve got a cheek to put the monthly subscription up get it sorted
One other question,
I’ve not used a VPN on this
One other question,
Hi Johnathan.
No I don’t use a VPN. I did some more fault finding yesterday this was while using WiFi.
a song would display the error. I would then restart the app, this song would then play. Then the next song would then display the error. And you then go around in this circle.
Userlevel 5
+6
One other question,
Userlevel 5
+6
Sorry about it guys. Our developers team know about this issue, they are working on it again as the cases increase and I hope they can solve it on the following weeks sending an app update as soon as possible. 🤞🏽
Take care.
I am also getting this error message randomly. I have to close and reopen the app to play the track.
then a few tracks later the error message will reappear
using latest update from the App Store too
Userlevel 5
+6
Sorry about it
I think it’s clear that this isn’t goingbto be fixed anytime soon. Customer service isn’t what it used to be!
Page 1 / 2
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.