Hi @Beee thanks for sharing that info. 

I just share it with our developers and asked for some help.

When I get anything back from them, I will let you know.

Hi,

Did you have some progress on this?

All trackers disabled in Windows app, but still have this message.

DNS filter enabled with PiHole, and even whitelisting blaze.com I still have this anoying message.

Best.

Hi @Beee, @Shadowan, I've got an update from our developers, and they've acknowledged that this is a known issue.

However, there's no fix scheduled at the moment.

Sorry for the inconvenience.

Try whitelisting braze with an r.

Thanks for the update! Good to know that it's an acknowledged issue. 

That was a typo in my message, sorry.

I found why I still had this message.

Braze was a CNAME for a CDN so we have to also whitelist the fastly URL: d2.shared.global.fastly.net

Thank you, happy to see this is taken care off, even if a solution is not found yet.

Could be simply to change the error level of the connection failing to braze for a lower level (warning or info for example) to avoid the banner if it goes in a generic error catch - or change the way you call the banner function, all depends how you coded this part but just avoiding showing the banner for this particular check should no be so time consuming to address.

This thread is 3 years old.  Either Deezer is incompetent or analytics are more important than its users. If the error is invalid why is it showing up. Deezers programmers need to put in some more checks before showing an alert like that. 

 I have been with Deezer for a wile now and pay up front for a yearly subscription. 

If you want to grow, make your users happy. Too many companies shoot themselves in the foot by pleasing shareholders. Make your users happy. They will spread the word around about how good it is. 

I can only tell people the sound quality is the best, the rest is ok. 

Well said, @Kael. This is still happening, and it’s most likely because the programmers are relying on Braze’s data analytics for determining if the app is online (instead of using Braze just for what’s designed to do: customer engagement i.e. tracking and spying on Deezer’s customers). Deezer corporate probably does not allow programmers to decouple these two different purposes, hence the issue continues. However, now the IT Helpless Desk can say that in order to keep the app online the users need to whitelist Deezer’s tracking. This is a sad state of affairs.

I have started to get this message pop-up on all my personal computers. 

This has started for me in the last couple of weeks…
The music was still playing so paid little attention to this irritation.
Now music does not play either! Message just persists. “You computer appears to be offline.. bla blah” a couple of times followed by a error banner saying “Error occurred, please try again later”

My definition of later is an hour - its been a week ffs.
Uninstall, reinstall - nothing works

It’s clear that Deezer doesn’t care about this issue. It’s not a bug, it’s working as intended: the selected “Best answer” encourages to de-block telemetry. It is the equivalent of letting people into your home because you get tired of their knocking.

If you don’t feel like whitelisting trackers and still want to get rid of the warning, simply block the HTML element with a custom CSS rule:

div.css-1bg4k38 { display:none }

or block it with an ad blocker like uBlock Origin:

! deezer.com: My computer never seems to be offline

www.deezer.com##.css-1bg4k38

Thank you for the hint.

Do you know how to add the CSS custom rule to the Deezer app?

I don't use an ad blocker and would prefer another solution to enforce these changes.

Unfortunately not. It seems to be the same (well, almost) webpage wrapped in Electron, but without DevTools. But even if it came with DevTools, I doubt that you could make persistent changes.

I couldn’t see braze on my router logs, but I seem to have stopped the pop-up on the web player (I don’t use the web app as I cast from Chrome) by whitelisting deezer.com & its subdomains in my router’s DNS resolver, which subscribes to a number of DNS block lists including AdGuard & YoYo.

Note that my chromecast audio kept playing despite the message, but I couldn’t control it while the pop-up was displayed.

I’d welcome an explanation why whitelisting deezer.com should stop the pop-up.

This is just sad, I was hoping to switch to Deezer as my main music app, but I guess they don’t want my money. I use mac and downloaded the desktop app. Once installed I tried to launch the app, but got a message saying the app is not secure and that it must be updated before I can launch it. I got around that by launching it from the app folder instead. Then this message about being offline started to pop up all the time. Looking here confirms what I was afraid off. Deezer is not what I hoped...

Same issue for years in Chrome and Brave on different Macs

Thank you for this - blocked via uBlock on my Brave browser. Appreciate you.

Hi,

I also got this annoying message, probably because I use uBlock origin. I could get rid of the message by using uBlock's element picker mode and selecting the block with the annoying message. Solved :) 

And: uBlock still blocks the annoying tracker(s)!

Cheers

Wow. This has been going on for FOUR YEARS (?!!!!!) and still hasn’t been fixed?? I’m on a free trial right now, but between this super-annoying issue on Windows and not being able to play any kind of radio/mix thing on Sonos via Deezer - where I ALWAYS get supposed “buffer” issues, even though albums or individual track play just fine - I think I’m going to have no choice but to go back to Spotify. Bummer. 

I just found this forum post via Google and i cant believe that Deezer let this happen to their customers for 4 years. I recently paid annual subscription fee for Deezer Family and encountered this annoying “computer offline” message because of using network wide Adblocker.

Do not put your small business partners over your customers. I was even recommending Deezer to all my friends too. Now what i am going to say to them? “ohh btw, Deezer is letting 3rd party companies to track your personal data”?

Hi @Garabet! I’m sorry to hear that you’ve been having this issue, and I appreciate you bringing it to our attention.

To help us look into this further, could you please share a video of the issue showing the message “computer offline”?

I’ll make sure to pass it along to our developers.

Your developers should have already know this issue for 4 years of reporting from your customers but here you go;

This doesn't effect playback of songs but any Adblock installed in browsers or routers causes Deezer app’s 3rd party trackers to be blocked and the app throws this annoying error message constantly

I said that this issue does not effect playback but this might not be the case because i get frequent disruptions of playback when i use Chromecast Cast feature from my Android Deezer app to my Chromecast 4K streaming device despite having very high quality internet connection. I wonder if i get constant pauses when i use Chromecast from Deezer for this reason? Maybe my network wide adblock causing Chromecast streaming to fail due to your Deezer data tracking issues?

Hello @Garabet indeed this alert message on top of the Desktop app is unfortunately well known. 

We should see improvements with the revamp of the app that is being developed, but there isn’t yet a release date for it. It could be in the first quarter of 2025.

Regarding your second question, as far as I know, there is no relation between the first topic and the issue you face when casting.

Have you tried to stream in different audio qualities to see if the issue persists?

If you still have the issue, I would recommend resetting Chromecast 4K device and router to see if there are any improvements.

Also, you can try from a different mobile device, just to check if you get the same continuous interruptions of the music.

Hi. I hope you release a proper app for Linux OS too, not like the current one with a simple Chromium web app and of course without 3rd party trackers