Why always live version of a song

  • 13 January 2022
  • 16 replies
  • 148 views

Userlevel 1

When searching for a song on Sonos or Google Auto, Deezer always defaults to a live version if it exists.  How can I disable or discourage this behaviour?


16 replies

Userlevel 1

Or, stated another way, how do I advance through the search results to another version ?

Userlevel 6
Badge +3

Hello @zebra29 

Thank you for your comments,

Could you please send us a screenshot of the issue, please? To check it out,

Does that happen only with Sonos and Google Auto? Have you tried to search for the song by writing the name of the artist and the name the song on the search bar?

Thanks :)

Userlevel 1

No screenshot to attach as the problem is comes up in Google Auto - I can send you a picture of my truck but I don’t think it will assist this effort.

 

So, try this in Google Auto: say “Deezer play Psycho Killer by the Talking Heads”

You will get the live version instead of the album version - every time.

 

I don’t use the PC version of Deezer.  Google Auto via Android or Sonos only.

In Deezer Android on my phone searching for Psycho Killer by the Talking Heads shows the album version at the top of the list.

So the problem appears to be how Deezer is responding to requests from Google Auto.

I have the same issue with Android Auto.. .you do the voice request for a track ..It seems to always pick a live version rather than the version that was a hit.

There is another thread (which is closed) from over a year ago that says they will sort it soon.....it used to work and now it doesn't. It hasn't for a while now. No answers on here, no answers on Google. We need it sorting out. 

 

Is it because live versions, remixes, covers etc have smaller royalties? 

Same issue here.

Userlevel 7
Badge +7

@Mitch C. you problem is with Google assistant?
thanks

@Mitch C. you problem is with Google assistant?
thanks

When using Android Auto, if I request a song using Google Assistant, Deezer always plays a live version or remix instead of the album version.

In another thread, an employee suggested adding the word “single" when requesting a song, and locked the thread so nobody else could comment. I renewed my subscription thinking that was the answer, however, that hasn't ever worked for any song I request.

I love the sound quality of Deezer, but being able to request a song hands-free in the car is a matter of safety. I'll probably just begrudgingly going back to Spotify.

Userlevel 7
Badge +7

Thanks @Mitch C. I’ve ask our devs now in order to check if it is a bug on our side or something else..
As soon as I hear back from them I’ll let you know.

Thanks @Mitch C. I’ve ask our devs now in order to check if it is a bug on our side or something else..
As soon as I hear back from them I’ll let you know.

I appreciate it!

Userlevel 7
Badge +7

Hey @Mitch C. our devs and catalogue team mentioned that they are aware of the problem and working in a fix, which includes a catalogue clean-up. There’s no ETA yet but we are working with Google on that.
Apologies for the inconvenient and I hope the problem is fixed soon.

Hey @Mitch C. our devs and catalogue team mentioned that they are aware of the problem and working in a fix, which includes a catalogue clean-up. There’s no ETA yet but we are working with Google on that.
Apologies for the inconvenient and I hope the problem is fixed soon.

Thanks again. I'll keep an eye out for when the fix gets posted.

The issue keep going. It's very annoying.

I don't want to cancel my Deezer account but if you can't fix the problem, maybe i should try Spotify.

 

 

Userlevel 7
Badge +5

Hello @Aurélien96 sorry to hear that the issue is still ongoing. 

I am checking with the developers if there is any update on this or a workaround with a different voice command to get the album version instead of remixes or live versions.

Thanks for raising again this. Take Care

This is so frustrating to me. Live versions are never better than studio versions, so why have them as the first option? 

Userlevel 7
Badge +5

Hello @anzar sorry for the experience of getting live version. This pain was already shared with all the stakeholders, including Google.

Content resolution (finding the right content to the user request) is handled by google and we are working on improving both our catalog and their resolution.

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