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Notifications : Error - No internet connection


My app no longer receives notifications, says that the internet is not connected but the rest works properly

Best answer by moremusx

Indeed it works OK since last week.
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32 replies

  • Tiny Dancer
  • 2 replies
  • December 21, 2017
I have the same problem, I have asked the support team, tried everything they have suggested to no avail.

  • Tiny Dancer
  • 2 replies
  • December 21, 2017
Does anyone else out there have this same issue?

  • Tiny Dancer
  • 1 reply
  • December 27, 2017
I have these samen problem achter changing to a new Phonehouse on android 8

  • Tiny Dancer
  • 2 replies
  • December 29, 2017
A message appears: no internet connection but internet accès is OK.

An idea about this?

Rafael.
Alien SuperStar
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  • Alien SuperStar
  • 8634 replies
  • December 30, 2017
Hi @Bi-cylindre, what is happening exactly? Have you checked our troubleshooting topics? :)

I have 9 notifications and when I try to see them, there is a notice that I'm not connected to the iternet and I can't reach them . (I am connected to Internet )

  • 1 reply
  • December 30, 2017
This has happened to me and is getting very frustrating

  • Tiny Dancer
  • 2 replies
  • January 2, 2018
Hi Rafael, since 1 month, no new notifications appear, instead I've a message "no internet connection". Also, new album or single since 14 december. What's happen ?
Thx in advance

  • Runaway Baby
  • 1 reply
  • January 3, 2018
Android version at Sony Xperia Z. Notification news have number of news but not show the list with permanent error message Not Connection. Not any program malfunction. Unload, load, cahe erased etc.etc.

The device is a Samsung tablet with the last Firmware and Deezer version and this is happening on wifi network (home).Thanks.

  • 1 reply
  • January 6, 2018
I also have the same problem. I have the last version of Deezer.

Anja
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  • Deezer Staff
  • 6123 replies
  • January 6, 2018
@Angel Soto I moved your topic to this existing one. Our developers are currently investigating and we'll let you know as soon as we know more 🙂

Anja
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  • Deezer Staff
  • 6123 replies
  • January 6, 2018
@Jack.Blair @dirk.bernard sorry for delayed reply. Our developers are on it 🙂

Anja
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  • Deezer Staff
  • 6123 replies
  • January 7, 2018
@lefteris50 , @jag36 I moved your topic to this existing one as it was also discussed here. Our developers are working on it and it will hopefully be fixed very soon!

  • 1 reply
  • January 7, 2018
Same problem here after changing to family account. De-installing and re-installing without any success.

Anja
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  • Deezer Staff
  • 6123 replies
  • January 8, 2018
Hi Chiochi, as mentioned, our devs are working hard on it 🙂 I'll let you know as soon as I have an update!

  • Tiny Dancer
  • 1 reply
  • January 8, 2018
Just adding to the pile - notifications also not working on iOS.

  • Tiny Dancer
  • 4 replies
  • January 12, 2018
I reconnected my profile. Although everything is working, the notification screen is saying I am not connected with the internet. Where I just saw old notifications, I don't see any now.

Anja
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  • Deezer Staff
  • 6123 replies
  • January 15, 2018
Hi everyone, Thanks a lot for your patience! Good news, we found the issue and the fix should be available for everyone latest at the end of January! 🙂

Anja
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  • Deezer Staff
  • 6123 replies
  • January 15, 2018
@moremusx I moved your comment to this topic 🙂 Please check my last reply

  • Tiny Dancer
  • 4 replies
  • Answer
  • January 23, 2018
Indeed it works OK since last week.

  • Runaway Baby
  • 2 replies
  • July 26, 2019
I still get the message and don't get any push notifications.

Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • July 29, 2019
Hi there @PVVZ

What device and OS do you have? Have you tried reinstalling the app?

  • Tiny Dancer
  • 2 replies
  • November 1, 2020

So what is the solution please, please what's solution? 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • November 2, 2020

How is this affecting you @Mo'men.Shams? We also need more info about your system and app before pointing you in the right direction :pray_tone2:


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