My app no longer receives notifications, says that the internet is not connected but the rest works properly

Notifications : Error - No internet connection | Deezer Community, bringing music lovers together

I have the same problem, I have asked the support team, tried everything they have suggested to no avail.

Does anyone else out there have this same issue?

I have these samen problem achter changing to a new Phonehouse on android 8

A message appears: no internet connection but internet accès is OK.

An idea about this?

Hi @Bi-cylindre, what is happening exactly? Have you checked our troubleshooting topics? :)

I have 9 notifications and when I try to see them, there is a notice that I'm not connected to the iternet and I can't reach them . (I am connected to Internet )

This has happened to me and is getting very frustrating

Hi Rafael, since 1 month, no new notifications appear, instead I've a message "no internet connection". Also, new album or single since 14 december. What's happen ?

Thx in advance

Android version at Sony Xperia Z. Notification news have number of news but not show the list with permanent error message Not Connection. Not any program malfunction. Unload, load, cahe erased etc.etc.

The device is a Samsung tablet with the last Firmware and Deezer version and this is happening on wifi network (home).Thanks.

I also have the same problem. I have the last version of Deezer.

@Angel Soto I moved your topic to this existing one. Our developers are currently investigating and we'll let you know as soon as we know more 🙂

@Jack.Blair

@dirk.bernard sorry for delayed reply. Our developers are on it 🙂

@lefteris50 , @jag36 I moved your topic to this existing one as it was also discussed here. Our developers are working on it and it will hopefully be fixed very soon!

Same problem here after changing to family account. De-installing and re-installing without any success.

Hi Chiochi, as mentioned, our devs are working hard on it 🙂 I'll let you know as soon as I have an update!

Just adding to the pile - notifications also not working on iOS.

I reconnected my profile. Although everything is working, the notification screen is saying I am not connected with the internet. Where I just saw old notifications, I don't see any now.

Hi everyone, Thanks a lot for your patience! Good news, we found the issue and the fix should be available for everyone latest at the end of January! 🙂

@moremusx I moved your comment to this topic 🙂 Please check my last reply

Indeed it works OK since last week.

I still get the message and don't get any push notifications.

Hi there @PVVZ

What device and OS do you have? Have you tried reinstalling the app?

So what is the solution please, please what's solution?

How is this affecting you @Mo'men.Shams? We also need more info about your system and app before pointing you in the right direction :pray_tone2:

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