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So normally when I’m out and about I use the Deezer app (on Android), and just this morning I discovered a change to the Downloads section.

Up until yesterday my Downloads section was sorted A-Z by Artist, then Album. As of today that has been changed, and the list is no longer sorted at all. I reached out to Deezer support on this issue and this is what they responded to me with.

“ Deezer is always looking for ways to make your music experience better, faster and more seamless.
To achieve this, with the launch of the most recent version for Android 8.0.27, we have made a technical change by removing the A-Z sorting feature.
This decision was made to prioritize speed and improve how quickly your Playlists and Favourite tracks load. We understand this may feel like a change to how you organize your music, but our focus is on delivering a faster, more intuitive experience so you can spend more time enjoying your favourite tunes.”

Pardon my language, but this is a crock of sh*t. I have several hundred albums downloaded on my phone to make listening easier on the go, and now it will be impossible for me to find what I’m looking for. Nothing about this is intuitive or faster, and loading my Downloads has never been a problem.

IMO this change needs to be reverted immediately, and whoever thought this was a good idea should be fired.

Thank you for reaching out ​@Jaime.Deezer .This is a truly confusing decision, considering it mostly affects those of us who care enough about Deezer to pay for a subscription. As KRDC says, it makes a whole part of the app unusable. I hope they will come to rethink this decision.

​@Jaime.Deezer thank you for your responsiveness, as well your candor and transparency.

I remind myself that deezer has an obligation to 19 million monthly active users and must make decisions based on the best interest of the user base at large, even if there is a smaller contingency who is inconvenienced, or even lost. The balancing act is a difficult one, as is your public-facing position, especially when decisions are made elsewhere.

Thank you again.

So they know... and they don’t care. How infuriating !
I’ve been using Deezer for more or less 15 years, never thought about changing but this really makes me reconsider my app choices.

It should be either you delete the whole section or you make it well and usable. It doesn’t even have a search option and it’s sorted by PURE randomness, it doesn’t make any sense, at least I beg you, sort them by something that make sense wtf we must scroll for ages until we find the good album.

So they have a whole important section of their app that is garbage and it doesn’t seem to be a problem for them ?! I just don’t understand the mentality here...

Hi, apologies for the misunderstanding.
I have asked our devs and the option that you all mentioned above for downloaded content it has been removed after the revamp and will not be reintroduced for the time being.
We will continue to pass your feedback to the team.
Thanks 


 

Disappointing ​@Jaime.Deezer but I guess I’ll have to accept it, as I’d just signed up for another 12 months lol.  

The workaround I am using is to find my downloaded albums via Favourites/Albums - with my albums sorted by Artist. Downloaded albums show up with the green dot beside them. This is the easiest way I think other than the old way of Favourites/Downloaded music search.

On a positive note, I’m really happy that finally Deezer added the functionality available on Spotify, where your selected favourite tracks of an artist are available when you open the artist page ie. Favourite/Artist/‘In your favourites’.  eg.

 

This is a much welcomed improvement from my perspective.   

 

On a positive note, I’m really happy that finally Deezer added the functionality available on Spotify, where your selected favourite tracks of an artist are available when you open the artist page ie. Favourite/Artist/‘In your favourites’.  eg.

 

This is a much welcomed improvement from my perspective.   

 

​@DavidCoulston agree, I love this new feature.

Deezer is piss*** me off more and more: they remove this feature while we have more thab 50 playlists (they do not manage correctly downloads, they don't have an ⏰️).

 

The more time goes, less features we have… now only made for 💸

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