Deezer widget does not show on lock screen

In the last few months of using the app, the lock screen widget hasn’t been showing when music is playing and therefore I cannot skip tracks or see the track or pause using my headphones. I have deleted and reinstalled, updated my phone and app to the latest version, turned on notifications and even changed phone in this time from an iPhone 8 to an iPhone 11 and the issue has persisted!! Any help?

Hi Josh, I'll pass your feedback on to our devs. Keep an eye on the next update and let me know if it still persists. Thanks!

Hi, I reinstalled the app, but now when I listen to music, the fixed notification which has the player control buttons does not appear. I have to start the app so control the music. 

Who can I enable this feature?

Hello @IvánCortés Thank you for contacting us. Could you click on your general phone settings and allow notifications and lock screen notifications for Deezer  Please let us know if the Deezer widget still does not appear then. Thank you

Hello. 

Since nobody has replied :

All the notifications are on, still no controls on my lockscreen, only the deezer's banner, just as shown in one of the pists above.

Hello @Yevgeni, which device do you own?

It's huawei p30 pro 

Hello @Yevgeni, was it always like that or did you suddenly lose the controls? Give me also the Android version as well as the version of the Deezer app.

Thank you

Hi. It’s always been like that, right from the beginning.

When I connect with wireless earbuds or headphones I can see the controls,  although even then not always.

They disappear only when connected with AUX cable or on speaker.

deezer version 6.2.4.98

android version 10

Thanks

Thanks for coming back to us @Yevgeni - have you tried any troubleshooting in the meantime? For example, reinstalling the app?

I've forwarded your versions and details to our devs so they can look into this 

Hello Deezer. I see this problem exists for more then two years now. On google I saw the problem is because of the newer Android versions do not support it. 

Can you ask your experts for a solution? This discusion is going on for to long now? Reinstalling, settings by notifications etc doesn't work.

Hello @Jeroen van der Zwan, this issue is not the same since 2 years, by which I mean that when it’s solved for one manufacturer, it can appear on another one. For instance, the first comment told about having the issue on a Xiaomi device, I do own one and the widget on the lock screen works perfectly well. It depends a lot on the brand and the configuration at a specific time. Could you let us know which device you own, as well as the version of Android and the version of the Deezer app?

Thank you for the feedback

Hello @Kevin Deezer On my Xiaomi running Android 10 and Deezer 6.2.8.81, I have the same problem. 

Edit: The last 4 days, a music player widget is there!