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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
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Rudi
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Userlevel 7
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Hi there @Haeger Pilz 

Sorry to hear about your experience. Please try the following:

Let me know how it goes!

Hey @carluni Carl

Sorry to hear about that.

Could you please give us some details about your system?

jirikovoego
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Userlevel 4
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Hi I have bug in Windows desktop version. I can’t leave lyrics mode. The close button doesn’t work.

Leonídia.Deezer
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Userlevel 7
Badge +5

Hi @Schwejo @Jarosław Pietruszka , thanks for your messages.
Indeed this is a known issue and our developers are working on a fix.
Apologies for the inconvenience.

 

Rafael.
Userlevel 7
Badge +7

Hello @Ralfito, try uninstalling the app, restarting your computer, downloading the app from our website and installing it again.

Hello @Shustry, what is the version of your Deezer app?

Hi @Kevin Deezer . 4.20.30.104

 

Hi there, yes, you have the latest version. In your message, you said "When the connection is lost, it is impossible to listen to music". Are you downloading the songs and they aren't working? What is the error message?

archaic_email
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Userlevel 3
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Hi @archaic_email, thank you for your message.

Could you please share the error message you received?

It seems to have subsided and I coincidentally forgot to screencap it lol. I’ll post an update if the issue reoccurs. 

@Leonídia.Deezer  Good morning, the error message has been coming back today. 

It’s been several occasions where I will be streaming then the music abruptly stops with the message. I can resume playback at the start. The issue has occurred for both Webplayer and MacOS application.

 

 

C
Rank

Hey,

 

I have my Deezer Desktop App (Windows Store as well as the one provided under https://www.deezer.com/desktop/download?platform=win32&architecture=x86) crash on me seconds after login.

Each time I uninstall, reinstall, it opens and after login it crashes.

I already reinstalled my whole machine (for another reason ;)) and this behaviour persists. I am running a really clean setup, no firewalls, no Adblocks etc.

Any tips?

I can’t listen to Music in Firefox eiter, because Deezer doesn’t support the browser. :(

 

Best regards,

Carl Philipp

G
Rank
Userlevel 5
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Hi @Schwejo @Jarosław Pietruszka, could you please install this desktop version and check if the issue persists.
This version fixed the notification bell, but the buttons inside the Letters did not.

 

A
Rank

Everytime I click on an album the app goes stops displaying  content, they background color and the topbar for menu, minimize or close is everything I can see. If i close the app and relaunch it, the error message appears and I can use it again but only as long as I don’t try to open albums. Then it crashes again. 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Florian.Müller 

Have you tried simply relaunching the app? If yes, then: uninstall the app, restart your computer, and reinstall it. It should fix that annoying little bug out :relaxed:

M
Rank

@bluezzbastardzz Thanks for your reply, but I can assure you that it’s NOT my internet connection. I know it looks like that, but it’s not that, believe me. I won’t go into details here, but as I said, I’ve already investigated this question seriously. And, by the way, I don’t have any problem with video streaming, so 320kbps audio should not be a problem at all.

In fact, at first when I started to encounter this problem a year ago there wasn’t even the error message. The streaming of very long tracks just stopped after the first 2 or 3 minutes and mysteriously restarted automatically at the beginning of the track. That didn’t look like buffering. Now it doesn’t restart at the beginning anymore, and there is the error message, but the problem is still basically the same.

Rudi
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Userlevel 7
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I agree with @bluezzbastardzz, Egde is the way forward @dan-i-elm 

Hey @Sinews thanks for reporting. Please download version 4.33.1 and let us know how it performs!

Rudi
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Userlevel 7
Badge +7

Thanks for sharing the link with @ZeraToleranc @JohnyV3 :relaxed:

We're looking into that @Martijn.Keymis, thanks for reporting it.

Hey @Ria Allan Poe sorry to hear that, could you please try restarting your router as well? I also sent you a password reset email, so please change your password before trying again!

Happy New Year all!

P
Rank

I have re installed Deezer HiFi on My PC and 2 phones. O the phones everything works correctly. But, on my PC app I cannot get hifi quality playback. The  audio is set to high fidelity. I have done a re install. The PC is set to 48000 Hz. The album covers or icons don`t show hifi either. Any help would be appreciated. Signed Frustrated of Thailand

Rudi
Rank
Userlevel 7
Badge +7

Thanks for reaching out @deeluk 

Just make sure you uninstall it using the option from the control panel in your Windows. After that, you can install it again once downloaded from here: https://www.deezer.com/desktop/download?platform=win32&architecture=x86

or https://www.deezer.com/en/download 

Let us know how it goes :wink:

D
Rank

The windows app just closes randomly every couple of hours. The most annoying fact is that it loses its position in a playlist so I have to search for that every time. Please, do something about it! Thanks! 

A
Rank
Userlevel 3
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Found a few weird things troubleshooting “an error occurred” in the desktop app. (This happens a lot)
when I copied the song link and pasted it in chrome, the page didn’t exist.

Then I went to the webplayer and the song played fine.
But then I saw that some songs are out of sync regarding likes.

Could this have anything to do with downloaded songs that don’t get updated when something changes perhaps? Sometimes the harddrive needs time to wake up, could that be related?

This is the bad link the app gave me: https://deezer.page.link/iUa3esyqVp9cWfUf7
This one is the working link in the webplayer: https://deezer.page.link/nKxt2fkA7i1g97xT8

Some other songs that are out of sync still play fine in the app.

I haven’t tried deleting my cache, it’s 142 GB at the moment and I have limited internet capacity here. So I’d like to avoid that unless there’s no other way.

win10, deezer 60.0.20

R
Rank

Thanks for sharing the link with @ZeraToleranc @JohnyV3 :relaxed:

We're looking into that @Martijn.Keymis, thanks for reporting it.

Hey @Ria Allan Poe sorry to hear that, could you please try restarting your router as well? I also sent you a password reset email, so please change your password before trying again!

Happy New Year all!

I’ve changed my password and restarted my router and still have the same issue. 

D
Rank

Before few days i updated my deezer windows app and after that it is crushing down every few minutes, what should i do? 
 

i have HI FI Deezer

 

thank you

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @dkalman @Dmytro Grebinyk 

Sorry to hear that.

Could you please uninstall the app, search for %appdata and delete any Deezer folder you can find. Restart your computer and redownload the app from here, before reinstalling it:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let us know how it goes!

G
Rank
Userlevel 4
Badge +1

Am I the only one not getting the new Sunday and Monday playlists this week? I don’t seem to have any issues with the subscription, playback or algorithms. The last weekly playlist that successfully updated was the Friday releases playlist.

borut
Rank
Userlevel 2
Badge

Thanks for reaching out @deeluk 

Just make sure you uninstall it using the option from the control panel in your Windows. After that, you can install it again once downloaded from here: https://www.deezer.com/desktop/download?platform=win32&architecture=x86

or https://www.deezer.com/en/download 

Let us know how it goes :wink:


Is there a link to the 64 bit version?

Good Music with HI-Res only for good listen :D
Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hello @Jarosław Pietruszka sorry for the long wait for our reply.

Did you try to clean cache and cookies on your browser?

If you use different browsers or incognito mode, do you have the same issue?

Finally, do you experience the same issue on the Desktop app?

A
Rank
Userlevel 3
Badge

The log in and sign up buttons don’t work anymore so I can’t use the app at the moment.

G
Rank
Userlevel 5
Badge

Hi @Gabriel.Eugenio.Dvoranen, could you please send me a screenshot or a video recording of the issue that is still present?

Video - My OneDrive Link

As you can see, is the version that you sent.

I can put the Video on YouTube, but not now.

 

P
Rank

Hello. It would be great if we can add airplay capabilities to the Desktop player.

 

 

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