▶ REPORT HERE: Error in a track/song/album

@Mark Sacks please click on the 3 dots on a PC on web or desktop app and report the problem. Our music team will take it from there and fix it. However, it might take some time because that’s the way it was received.
Apologies for the inconvenience

Hello my name is Felix de Leon and on Deezer my profile shows up as Felix De León, can you please change this to the correct name. Thank you. Also: My Songs Round & Round Freestyle and The Way don’t show up on my artists profile.

Hi @felixdeleon the name is fixed now.
However, I could not find the songs that you mentioned.
Could you please share the URL on Deezer for those tracks in order to help you?
Thanks :)

Hello @Jaime.Deezer thank you.
Unfortunately I couldn’t find the two mentioned songs on Deezer, which is why I’m sending you them as Spotify links. I hope this helps you find them :)
”Round & Round Freestyle” - 

”The Way” - 

Have a nice day!

Song “Over the moon with me- Nandu broke down:(

https://deezer.page.link/MNhKP2PrdsgQyS3w6

When I play it start of the song is normal, but in the first minute, sound is like underwater, I try to skip few seconds, but it still the same:(((

@Joabe Matias 

I moved your topic here ▶ REPORT HERE: Error in a track/song/album

@felixdeleon you need to contact your label and ask to deliver the songs to Deezer as I wasn’t able to find them in por catalog.
Thanks

Hi @Marc Sacks, I reported your situation to our catalog team, and they informed me that Beethoven Piano Trios by Trio Alterna was taken down on June 6th.

However, the order in which we serve content is determined by the labels.

We do have another version of that release available here: Beethoven Piano Trios 

Thank you for your understanding.

Hi there!

I've stumbled on two homonymous artists while listing to Broadway actor and singer Jeremy Jordan [check Wikipedia : Jeremy Jordan (born 1984)] and some 1980s boys band style singer Jeremy Jordan born in 1973 [check Wikipedia: Jeremy Jordan (born 1973)]

It appears that no artist page exist for the latter, Jeremy Jordan born in 1973, hence his songs and albums are catalogued under the Broadway actor and singer !

Could you correct this ?

For instance :

the album from the 1973-born "Try my love" > https://deezer.page.link/tUcGNRsx29USA29b9

Thanks,

Qc.

Hi @QC6 could you please report it as a problem directly from a PC/Mac on the web version or desktop app by clicking on the 3 dots>report a problem, and a member of the music team will look into it.
Thanks :) 

Hello, the first 0.25/0.5 seconds of this track sounds jumbled/glitched: https://deezer.page.link/X46iy6v8GqyjoxHb8

This doesn't appear to happen on other platforms, or on the CD version

Hello!

My recently distributed song does not play on Deezer, either on mobile or web: https://deezer.page.link/6dw2yN5dyTB7TQ3d9

Also, it should be a Dolby Atmos song. I have already reported this with the distributor, but maybe I should report it here as well. 

If you have reported it already to your distributor, they should send a re-delivery of the track.
Thanks

Hello! Reporting a bug that's been bothering me for years in the Android app: Battle-axe by Deftones is broken if downloaded for offline use. 1:18-1:45 section of the track is inaccessible no matter what. “Repair file” doesn't help. I’m pretty sure the problem presents itself only if the track is downloaded.

Reported it via the in-app “Report problem” function as well.

In the Deezer catalogue, the copyright information below the listing for Patrick Cowley’s album “Malebox” is incorrect.

Currently the copyright information reads as: © 2022 Dark Entires Records

The copyright information should read as: © 2022 Dark Entries Records

Apparently the track still does not work. In the meantime, a redelivery to Apple and TIDAL came through and now the Atmos track is available in these services. My delivery was also to Deezer, but the track does not work regardless of the redelivery.

I think I read somewhere that it is information from the labels that determines release date?  Is that so?  Is the following fixable:

The Rickie Lee Jones album “Pirates”   is showing as 01/01/1970.  Wikipedia has it as July 15, 1981.

Hi ​@andrewnealbrown! Thank you for bringing this to our attention!😊

You’re right that release dates are typically provided by the labels.

I’ll make sure to share this specific issue with our team so they can look into it.👀

Thanks again for pointing this out.

Hi everyone,

I have a issue with a Shinedown album, The Sound of Madness: it shows me with duplicate tracks, either in the normal version or the Deluxe. It happens just in Android app, not on browser or Windows app. I tried to delete cache ora reinstall the app but nothing changed.

Thanks all

 

Does this happens with other albums too or just this one?
Have you tried to turn your off your phone and turn it on again?
Thanks

This is the first time it happens, no other albums have this issue. Yes I tried to turn off the phone but it still remains

Thanks

I don’t have an Android phone to test on my side, but I’ll ask another member of the team to check.

I don’t have an Android phone to test on my side, but I’ll ask another member of the team to check.

I have the same with the normal album:

But I don't have it with the Deluxe album:

​@awesomemac I have the duplicates with both versions.