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Error on a song in Deezer, report it here


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  • Runaway Baby
  • 10 replies
  • February 1, 2022
Jaime. wrote:

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

It still gets a sound gap at 6:14 on Windows/Firefox.

It errors out at the same track time when using the Windows desktop app:

 

So nothing has changed.


Alfredo.Deezer
Community Manager
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  • Community Manager
  • 682 replies
  • February 1, 2022

Hello @OutdatedDZ 

We have asked the distributor to re-deliver the track to Deezer again. It may take a bit to get the right file but we have already sent the request to them,

Sorry for the inconvenience caused,


  • Tiny Dancer
  • 2 replies
  • June 3, 2022

Hello,

 

Sounds like this track is skipping around the 1 minute mark:

 

https://deezer.page.link/3h9DVDqvytnnEYWm6


  • Tiny Dancer
  • 2 replies
  • October 22, 2022

Not sure how to go about reporting this, but this song is a cover and that should be indicated somewhere but I don't see anything in the mobile app. The cover art, title, and subtitle imply that it's an original but it's quite obviously a cover of River Flows in You by Yiruma.

https://deezer.page.link/rBVdepP1xfqu8ALg8

 


  • Tiny Dancer
  • 1 reply
  • December 4, 2022

The song Babylon by 5 Seconds of Summer randomly skips ahead at 1:44, and then again at 2:11


  • Tiny Dancer
  • 3 replies
  • December 15, 2022

Hey, so I was just listening to “Temporary Bliss” by the Cab and the song ends abruptly. https://deezer.page.link/VDUBT95i977X5X9RA

 

I did try to change audio settings and clear my cache but each time I play it the song ends early. I hope you all are able to fix it. Thanks!


Hi, there’s an error in the following song:

 

https://deezer.page.link/RSuqTvvTLHVCnrKb9

 

It sounds like a mobile phone ringtone goes off halfway through!!


  • Tiny Dancer
  • 4 replies
  • April 19, 2024

The song With Arms Wide Open is by an artist called Creed. The Deezer catalogue says its by another artist called Cream See track 7 on this album: Greatest Hits by Creed


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5134 replies
  • April 19, 2024

Hi @gemdavidson23 @murray654 you can report this directly on Deezer desktop app or web version in your PC/Mac and our music team will take care of it. Just click on the 3 dots>report a problem.
Thanks
 


  • Tiny Dancer
  • 3 replies
  • July 24, 2024

Just got alerted to a new song by Mo that is definitely wrong. https://deezer.page.link/g8eNVxtJjjRMrk8r8

 

This is not a song by this artist https://deezer.page.link/1azzkBaFcnYt7n7h9 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5134 replies
  • July 28, 2024

@Teddy-D you can report this directly on Deezer desktop app or web version in your PC/Mac and our music team will take care of it.
Just click on the 3 dots>report a problem.
 


  • Tiny Dancer
  • 3 replies
  • July 29, 2024

Why can't I report it in the mobile app? The one I use 90% of the time? Also don't know why I can't remove tracks from playlist as they're playing. I have to go to the playlist and scroll through or search until I find it.