Deezer For Creators

Hi @Stephanie Rodriguez I have contacted the team and they confirmed that your access has been approved now.
Please let me know 

“We're just letting you know that we've received your completed request access form on Backstage, and we are currently taking care of your request.” it didn’t give me a log in and when I try my email/etc to log in, it doesn’t work…. Ehmm help?

Hi @Racing Shy Now you’ll have to wait for the Backstage team to approve request and give you full access to your profile. Due to high number of requests this might take between 3-4 weeks.
If you have any further questions please let us know.
Thanks 

@Jaime. thank you so much for sorting this out, I am in now :)

Hi !

I requested my backstage access since last may, and I still received nothing,

Anyone having same issue ? What else can I do than contacting backstage@deezer.com ?
I also tried instagram messaging.

Hello, I requested backstage access 3-4 months ago and have not recieved a reply yet. Can someone help me get connected?

David

Hi, i have claim access to my artist account as Eternaldrakband@gmail.com 12 weeks ago and I have not received any answer. is this taken much longer? how do I know if my request is ok or not??

Thank you

Hi @BraveArmadillo @David Fabreguette  can you please contact our Deezer Support Team and provide as much information as you can such as email you used and URL on Deezer to your artist page and one of our agents will check the status of your request and what is the problem.
Let me know how it goes 

Hi @Andres Martinez I am sorry to hear that.
Please get in touch with our Deezer Support Team and provide them the email you use for your you application and also if you have the URL of your artist page already and one of our agents will help with your request.
Let us know how it goes

Hi!

I just requested access to Backstage stats and I wanted, in the meantime, to install the relevant app on my iPhone, but I can’t seem to find it anywhere.

Can you please let me know?

Many thanks in advance

Kindest regards

Giorgio

Hey @Giorgio Lanteri 

There isn't an app for that yet, but your feedback is great for the discussion around it, thank you 

Hi @Rudi 

We sent a request for the backstage a couple months back but so far we have not received the access. We are an indie label from Pakistan with over 30+ artists roster on our label. We will really appreciate if the access is given so we can market our artists and audiences to Deezer! 

Please do update us on this. Thank you. :)
 

Hey @Rearts 

Thanks for reaching out!

Because of the number of artists you manage, it's best for you to contact our Customer Care team here so that they can look into that for you 

• How to contact Deezer Support F.A.Q.

I have just released a track and my distributor Distrokid has confirmed it’s live on Deezer; however i need a Deezer backstage access to check the analytics. I already claimed a profile with other stores but Deezer. I also put Distrokid’s support email on “distributor’s email” section as they do not have an official distributor email.

Hi @GeraldSmile if you requested access in our Backstage Platform and received an email confirmation, please keep in mind that might take 3-4 weeks for Deezer to grant you access to your artist page due to the high number or artist request.
If you don’t hear back from Deezer after that time, please let us know.
Thanks :)

Hello @Rudi or @Jaime. 

I am contacting you due to a situation with my artist profile name, which I still do not claim because I do not know whether to do it or not that there is a mistake. I asked my distributor RouteNote for the solution to the error but I do not see it reflected in Deezer and it is almost a month after the request. The problem with the profile (URL: https://www.deezer.com/mx/artist/6974943) is that it shows Adán Ángeles when the correct one is Adán Angeles without the graphic accent.
Could you help me fix that mistake?
Thanks.

Sure thing, buddy @Adán Angeles 

All we need to do is remove that accent? No problem, I've contacted a manager in the team to get that sorted. I'll get back in touch if we need anything from you.

In the meantime, stay tuned and best of luck with the music!

Yes @Rudi  just remove that accent. Thank you very much!

I have lost the email i have use for Backstage, what is the solution ?

I want to change the photo of my artist page, can I do this?

Hi @TheKirkaYT please check the info above in this page to know how to claim your artist page and be able to change the profile picture, among other things.
Let me know if you have any further questions :)

I requested backstage access 6 weeks ago and have no yet heard back.  How do I follow up?

Don Favelli

Hi

It is possible to take this release from our page?

https://deezer.page.link/7Azqb43A5sJr9Rh3A

Its not ours.

Our page is:

https://www.deezer.com/en/artist/133036

thanks,

rod

Of course @NortonPT 

I've passed it on straight away!

thanks a lot @Rudi