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deezer only downloading in HiFi

  • January 26, 2023
  • 9 replies
  • 158 views

So, some short background.. I very often dont have WiFi available so I've taken full advantage of the download playlist option. Now recently I received a warning message from my device that I was running out of available space, considering I have a 256gb device, that was concerning so upon investigation, realised it was because Deezer has ONLY been downloading tracks on HIFI quality. I reviewed all my settings and it's not set to HIFI quality download at all nor has it ever. I've deleted the app, reinstalled it, adjusted all settings and attempted to redownload a test playlist. Its still downloading tracks on HIFI quality despite being set to standard and basic.

Help ๐Ÿฅบ... Please.. can anyone tell me what to do?

Pinned reply

February 22, 2023

Hi @aptric!

Thanks for your help guys @Noam Asulin @dee_dirk @GropplerZorn really appreciate it! ๐Ÿ‘Š๐Ÿผ

Thatโ€™s something our developers are checking. ๐Ÿ™Œ๐Ÿฝ

For now, double check this article, we suggest to use standard for the time being as then it shouldnโ€™t jump to HiFi, but if it does then please contact Customer Care tea they will check your account to try to find more info about that.๐Ÿ•ต๐Ÿผ

Take care.

9 replies

GropplerZorn
Deezer Legend
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  • Deezer Legend
  • 1014 replies
  • January 26, 2023

Hello there @aptric 

What device and OS are you on? Iโ€™m reaching out to some folks to see if we can get you an answer.


  • Author
  • Runaway Baby
  • 5 replies
  • January 26, 2023

Redmi note 10 pro, android 12

Thanks, any help is appreciated ๐Ÿ™ 


Noam Asulin
Deezer Legend
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  • Bezi since 2017
  • 2431 replies
  • January 27, 2023
aptric wrote:

Redmi note 10 pro, android 12

Thanks, any help is appreciated ๐Ÿ™ 

 

Hi. 

Based on my friend @GropplerZorn request I have checked on my device as well and didn't have this issue. The downloaded data is in standard quality and not HIFI.

 

I use Xiaomi Redmi note 8 Pro

Android 11

Deezer version is 7.0.22.1, beta 


  • 0 replies
  • January 29, 2023

Maybe @aptric should tell us which version of the deezer app is installed. Everything else leads to nothing.


  • Author
  • Runaway Baby
  • 5 replies
  • February 2, 2023

Thanks for helping! 7.0.25.75


  • 0 replies
  • February 2, 2023

@aptric 

You probably mean 7.0.21.75, right?


  • Author
  • Runaway Baby
  • 5 replies
  • February 3, 2023

Yes typo,  sorry ๐Ÿ˜…


Johnathan.Deezer
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Pinned reply

Hi @aptric!

Thanks for your help guys @Noam Asulin @dee_dirk @GropplerZorn really appreciate it! ๐Ÿ‘Š๐Ÿผ

Thatโ€™s something our developers are checking. ๐Ÿ™Œ๐Ÿฝ

For now, double check this article, we suggest to use standard for the time being as then it shouldnโ€™t jump to HiFi, but if it does then please contact Customer Care tea they will check your account to try to find more info about that.๐Ÿ•ต๐Ÿผ

Take care.


  • Author
  • Runaway Baby
  • 5 replies
  • February 25, 2023

Thank you all


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