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Song skipping like a scratched cd

  • 17 December 2019
  • 53 replies
  • 1776 views
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I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.

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Best answer by Rudi 19 December 2019, 16:37

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53 replies

C
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I have this problem as well, and it really bothers me.

I have read the solution to this, which basically boils down to starting over and increase your smart cache. Even though the issue is fixed for that moment, it does not take long before songs are affected again.

Just now, a song was working fine. Then I went to previous song, and when it got back to the other song it was corrupted.

I don't want to redownload everything again when songs are getting corrupted. Apart from the fact that I would have to do that regularly (I have done couple of times already), my playlist consists of more than 1500 songs. It’s a drag to have to redownload them every couple of weeks.

I have experienced this issue simultaneously on a Samsung Galaxy S4 and Samsung Galaxy S8.

 

Please come up with a decent explanation and fix, because the cache clearing is just a workaround and not even a good one.

 

W
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Worth a try when it next plays up I will give them a go, thanks for the advice 

R
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Ok then it’s not only me :-)
I can second that

C
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Userlevel 1

Hi there @Crumeltje @Razorblade @Desert Family 

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let me know how it goes :thumbsup_tone2:

Hi @Rudi ,

Thank you for your reply. 

For me these steps don't work, and I have even cleared my phone cache with Android Recovery Mode. I am still regularly redownloading my songs. I think this solution is just temporary for everyone affected by this issue.

The fix would be fine if you would have to do it once, but as a temporary fix it is just not acceptable.

I always loved Deezer more because it is less obnoxious in the free version, which actually made me pay for it. But right now it is not living up to the expectations.

Is there a team working on a solution for this problem?

W
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Is there not a better answet yet to this? If not, Spotify, here I come. I am not gonna do that same over and over again. Downloading songs and/or re-installind Deezer, clearing cache etc.

 

Pia.Deezer
Userlevel 7
Badge +3

Hello @Crumeltje you should only need to do the steps mentioned once, not several times :wink:

  1. Could you please double-check whether every single family member is only using their own profile?
  2. On which device are you having the problem that songs are skipped?
  3. Does the problem happen with all songs or just some?

Thank you 

K
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I'm having similar issues. Listening on Mi true wireless earbuds via Bluetooth, app version 6.2.4.83 . Sounds like the connection is going in and out throughout most songs. There is no difference if they are downloaded or not. Have tried reinstalling and increasing smart cache with no luck. Have confirmed that it is not a phone or headphone issue as only occurs when using deezer app.

C
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Userlevel 1

Hello @Crumeltje  thank you for the detailed explanation. Ahaha I’m intrigued to know what dogs like to listen to because - I have two at home. Thank you for making sure there is only one device playing music in each profile. 

Sorry, in that case, I need to ask more questions.

  1. Does this problem only happen with downloads or also when you are online?
  2. The title of this thread is Song skipping like a scratched cd - when do the songs skip? In the middle of a song or at the end? 
  3. Are you sure that ALL Songs were downloaded onto every single device individually?
  4. Were the songs downloaded while mobile data was switched off, strong Wifi was used and waited until the download process was finished?

Thank you so much for all your replies - we are sure we can fix this problem :slight_smile:

Hi @Pia.Deezer ,

I was waiting for it to happen again, so I could record it and then show what it sounded like to make it more clear.

But... it then never happened again, and it's been a while since! I have no idea what fixed it, but I'm glad it is fixed. Thank you for the support!

PS: the playlist of my dogs consists of only Haevn and My Indigo. I want to expand it more with some other music though. The music they have now is calming, but it's not necessary to be this calm :)

A
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I'm having this same issue on a galaxy s8 too. I've already tried doing all the things you've mentioned without any success, I don't have the songs downloaded on a sd card, I have deleted the app, deleted my playlists and re-downloaded them but the songs still get damaged again and again.

I've used this app since 2014 and have never had so much trouble with my songs. Is there any other way to fix this?

P
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I am having the same issues. My playlist will work fine for a few songs and then for no reason, songs just start skipping like a scatched cd. Why am I even paying for the app when Deezer can't even correct the problem.

Rafael.
Userlevel 7
Badge +7

It's some of my very favorite songs affected.  I'm a big fan of David Garret and all of his songs from the album called Music were affected(demolished) as well as a few individual tracks.  I reloaded and they were fine for one day.   It's really frustrating to always have to skip songs I know I really enjoy.

 

please do the troubleshooting shown above!

A
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It seems the problem was solved with the last update, I’ve been playing music for a while without errors since this update, I hope it stays like that :grinning: .

D
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I am having the same issue the last months playing from the website (as Deezer has no app for Apple devices). Is driving me nuts. Try listening to a whole piece of classical or something, it’s impossible.

 

Deezer has an amazing sound but it’s by far the most glitchy service with the least support. I am seriously thinking of moving to Apple Music now they are loseless too. This is ridiculous. Has anything improved for you?

R
Rank

I'm having the same problem tried everything and nothing is working. Starting to wonder why I'm paying for this. 

K
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Userlevel 7
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Hello @arivas, glad to hear that, our teams indeed released a fix. Let us know if you notice again any changes.

https://www.deezer.com/en/profile/3421485864
Rudi
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Hey @Crumeltje 

We release a new mobile app every couple of weeks, we're always working on fixing bugs and improving things. There's still a lot of room open for improvement - thank you for your support! :relaxed:

Hi @Roger Cox 

Sorry to hear that. Is there anything that we can do to assist you having a better experience? Have you tried contacting our Customer Care team?

P
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Yeah, same problem here for at least 3 months. The solution so far is to re-download the song, but it gets more and more frustating each time I have to do it.

 

The song was on my favourite playlist (which I set to download automatically), to fix it, I had to remove from favourites and add again.

 

Android: 9

Phone: Xiaomi Mi A2

Song example (happened today):  Tu M'as Promis - Monsieur Perine

 

W
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I tested with two phones and both have the same problem, with the same songs that are corrupt. Works on a laptop though. Seems like this is your core business, actually only business so what takes you so long fix this? Got better things to do?

Honor 6 and 7 Lite.

H
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I am having the same issue on many devices (Sonos, control4 controller, phones IPads) same songs. Not sure what to do have made a lot of play lists do not want to change platforms but can’t listen to the music this way

Jaime.
Rank
Userlevel 7
Badge +7

@Warren Husband I am not sure this troubleshooting will help but it worth trying:
Here's what you can do:

  • Log out of Deezer on all devices it might be logged in
  • Get a new password for the Deezer account linked to the sound system via this link
  • Delete Deezer from the Control4 app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Control4 app
  • Login with your new Deezer password
A
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Hi there @concretestiletto @André Flores 

Sorry that's happening. Could you please tell me which tracks are being affected by this? It could be a problem with the tracks, rather than the app. If it's happening with random tracks, please let me know as well :thumbsup_tone2:

All jon bon jovi songs

A
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Hi,

I know this issue has been addressed before, but I didn’t find any recent threads and mine is a Redmi Note 8 as opposed to others having this issue with Huawei phones. Music tends to skip forward like a CD (usually happens near the beginning of the track), I’m on the high quality mode (already tried switching modes to no avail) and cleared my cache with no success.

Any suggestions?

K
Rank
Userlevel 7
Badge +6

Hello @arivas, try the steps described in the answer pinned to this topic, you can also visualise them in the diagram you’ll find by clicking on the link below: 

 

https://www.deezer.com/en/profile/3421485864
A
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I am having this problem of songs cutting in and out without a reason for a month or so now ! At first started with some innocent cut in and out at some random songs but now its unbearable !! With every day more and more songs are affected .. Today is affected a song which as working fine yesterday and tomorrow will be another song or more of them affected which were okay today ! I need this to be fixed asap . Also want to mention these are not downloaded songs , these are the ones that u guys recomend on top 100 playlists ! I am a subcscriber on this for about 2 years now cause I had no issues with the app . 

P
Rank

Hi there @Spill1e @renee.howard @panuci 

Sorry that's happening. In what quality are your audio settings on? In order to check this, please go to the app's settings and then audio quality (not on WiFi). Changing this setting may give us more clues about what's going on.

@panuci your track example plays fine on my side (desktop). So please try changing the audio settings to see if it makes a difference.

Also, could you all let me know what version of the app you've got installed?

Hello Rudi,

I doubt this is a “server side” issue, I would put my coins on something going wrong in the download/processing phase of a song. But anyways, my song settings is set to “Better”.

 

I have another song broken now, I tried to change the sound settings and even click on “Repair File” option, but doesn’t work. This new broken song is: In Your Head by Nilufer Yanya

 

My current app version is 6.1.16.108

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